Export Airfreight Manager REF ZZ 1151

1 month ago

Hounslow, United Kingdom Kevin Theobald Recruitment Agency Full time

As the Export Airfreight Manager, you’ll use your talents to create innovative solutions and shape the future across our business.

Responsible for a team of 20 colleagues, this is a Monday - Friday role 0900-17.30

Key Activities Include:

  • Continuously grow customer service excellence and productivity effectiveness through development and process review.
  • Engage and grow all people in area of responsibility through the implementation of Active Leadership.
  • Responsible for the retention and growth of Key Accounts within the Region and for identifying key areas of added value to the customer.
  • Lead customer reviews; identify 'hot spots’ ensuring KPI’s and continuous improvement programmes are run in partnership with customers.
  • Manage and develop existing customer relationships internally and externally to ensure they are committed and that their business is retained and opportunities for growth are leveraged.
  • Manage implementation of all new key accounts to ensure successful for customer and company.
  • Lead/participate in presentations to existing and potential customers.
  • Participate where appropriate in relevant Industry Forums
  • Manage Customs Compliance procedures and documentation
  • Maximise Gross Profit through Service Selection
  • Manage Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Maintain DfT and CAA compliance
  • Manage Key Performance Indicators (Milestones, Station Metric and GCCS)
  • Contribute to the First Choice continuous improvement program
  • Manage Weekly Team briefing sessions
  • Complete and Manage all statutory and mandatory training

Skills, Experience and Qualifications:

  • Five or More years’ leadership experience within the Freight Forwarding Industry.
  • Experience of Aviation Security & HMRC procedures
  • Commercial awareness.
  • Clear and concise communication skills (written and spoken)
  • Processes Management
  • Ability to Lead a culture of continuous improvement
  • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams

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