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Customer & Neighbourhood Officer (6m Secondment Cover)

2 months ago

High Wycombe, United Kingdom Paradigm Housing Careers Full time

Are you an experienced Housing/Neighbourhood Officer with a deep understanding of social housing and a passion for making a difference in communities? At Paradigm, we are dedicated to delivering exceptional services to our customers, and we are looking for someone like you to join our team. This role is pivotal in ensuring our customers receive the best possible support and service. The role covers the Milton Keynes area (Western Region).

Your Role:

As a Customer & Neighbourhood Officer, you will be the face of Paradigm in your community, delivering a proactive, holistic, and customer-centric neighbourhood management service. You will manage a mixed-tenure area, ensuring compliance with housing regulations, supporting vulnerable customers, and working closely with other teams and external partners to drive improvements in your neighbourhood.

This is not just about managing tenancies; it's about building strong relationships, solving problems, and making a visible impact in the communities we serve. You will be empowered to use data insights to identify and implement patch improvements, ensuring high levels of service performance and customer satisfaction.

Key Responsibilities:

  • Social Housing Expertise: Leverage your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.