Customer and Neighbourhood
4 months ago
**Are you adaptable, great at problem solving and love providing a great service to customers?**
**Here at Paradigm we focus on the needs of our customers and we want you to be part of making a real difference to our customers and communities**
Our Customer and Neighbourhood Officers work in the heart of the communities that we serve, and we would love to have you join us as part of our dedicated and highly motivated team. We are changing the way that we work to use data more effectively so that we can put the resources we need into providing the best service for our customers. We are excited to be creating these new roles as part of our role out of demand led working and need enthusiastic, motivated and creative individuals to help us deliver this change.
**Where could this role take you?**
**Whilst this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other opportunities may arise; many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields.**
Your role will include ensuring high levels of service performance and customer satisfaction, identifying when specialist support and services are required to help customers sustain their tenancies.
This is a highly visible role delivering services in accordance with our Customer Care Standards and will make a significant impact to the customers we serve where you will be a leading advocate and voice for our customers. Our Neighbourhood teams are expert and committed housing management specialists, they are the face of our service and critical relationship builders, solutions providers, and customer service champions.
**Role requirements**:
- ** Strong customer focus with an understanding of the issues in social housing and legislation.**:
- ** Able to manage a demanding and diverse workload and have experience in a proactive approach to problem solving**:
- **Flexibility to cover your respected area when required whether it be the East, West or Central region.**:
- ** Advanced communication skills (both written and verbal) with a proven ability to influence**:
- ** Open to continuous personal and professional development.**:
- ** Full driving licence (preferably clean) and access to vehicle** (business milage will be paid at the prevailing rate: currently 0.45p per mile (less home to work mileage) up to first 10,000 miles p/a).
**About us**: We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement. The organisation has a clear, ambitious corporate plan and Customer Strategy, setting a clear and exciting vision for where we’re heading. We work in a hybrid way, a mix of home and office-based as part of ensuring well-being balance and the benefit of face-to-face collaboration and relationships.
**In return we offer a very generous package including the following**:
- ** Pension scheme**:employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
- ** Modern offices in Wooburn Green, High Wycombe, where parking is free and there are free charging points for electric vehicles**:
- ** Annual Bonus potential**:
- ** Family Friendly policies **incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
- ** Health Cash Plan** - **worth over £1,800 p/a** includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more
- ** Up to 3 paid ‘Giving Back’ (Volunteer) days p/a**:
- ** Opportunities for career advancement**:
- ** Social events**, such as Quiz nights, Xmas Party, Summer BBQ
**Further information**
Thank you for your interest in Paradigm Housing Group thus far.
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