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Executive Head Housekeeper

1 month ago

Central London, United Kingdom London Hilton on Park Lane Full time

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

A new era begins at the London Hilton on Park Lane.

Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.

2023 was the hotels 60thanniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.

BENEFITS

  • 28 days paid holiday increasing with service
  • Discounted hotel nights worldwide
  • Exclusive high-street discounts through Perks at Work portal
  • Industry-leading Team Member discounts on hotel stays for you, your family and friends
  • Access to leadership and development programmes through Hilton University
  • Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
  • Reward programmes, incentives and team member recognition, as well as long service awards
  • 50% off in Hilton restaurants and bars (subject to individual outlets)
  • Refer a Friend Scheme
  • Uniforms provided and laundered complimentary
  • Free meals on shift

What will I be doing?

  • Oversee housekeeping operations
  • Oversee Laundry Operations
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures

What are we looking for?

  • Housekeeping experience in the hotel/leisure/retail sector in a managerial capacity
  • A successful track record of managing a large team
  • High level of commercial awareness and cost control capabilities
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • IT proficiency
  • Flexibility to respond to a range of different work situations
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
  • Strong organizational, budget management, and problem solving skills
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service

ELIGIBILITY

  • In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom.
  • Documentation is required at interview stage (for EU Nationals share code requested to check EU Settled/Pre-Settled status)

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