Kinexys Digital Payments and Kinexys Liink Customer Success Manager – Vice President

DescriptionKinexys is a well-established blockchain product line within the J.P. Morgan Chase Payments Business Unit. Our team is dedicated to a model of shared success delivering exceptional value to our clients and fostering intellectual curiosity. We prioritize honesty challenge the status quo and embrace a culture of learning from our mistakes.As a Vice President of the Client Solutions team in Kinexys Digital Payments and Kinexys Liink you will be responsible for fully understanding client needs and developing effective solutions to meet their requirements. Your primary focus will be on building strong client relationships leveraging existing data to propose innovative client use cases and collaborating closely with internal partners to deliver exceptional client value.Job ResponsibilitiesExecute on a comprehensive customer success strategy through proactive engagement onboarding expansion and execution while considering past and current strategies to identify opportunities for improvement and align with company objectives.Actively engage prospect clients and sales teams during the solutioning phase to ensure commercial viability and product-market fit.Deliver differentiated products that address market needs and represent viable business opportunities working closely with the product design team to offer customized client solutions.Collaborate with functional partners across Legal Compliance Finance Technology and Operations to design products that are viable scalable and supportable by the broader J.P. Morgan organization.Contribute to the formulation of the banks digital strategy through clear issue framing systems-level thinking and rigorous analysis.Lead the development of experimental business opportunities including establishing baseline capabilities and defining product roadmaps and success parameters.Take a client-first approach which ties back to how the product aligns with client needsPromote growth by seeking new business opportunities with industry leaders maintaining a strategic pipeline and providing insights to Kinexys leadership.Required Qualifications Capabilities and SkillsBachelors degree or equivalent.Proven industry experience in financial services and/or enterprise fintech.Expertise in payments cash management with a strong understanding of payments processing systems and the blockchain and distributed ledger space.Exceptional logical thinking and attention to detail.Ability to deconstruct complex problems into smaller manageable components and prioritize them using solid data.Proactive ownership-driven and results-oriented. Withability to work independently and identify new businessopportunities in a dynamic environment.Enthusiastic about building innovative payment solutions that challenge industry norms.Proven ability to influence the adoption and retention of our products across a diverse client base.Strong focus on execution and attention to detail managing multiple client relationships and initiatives.Excellent communication skills and executive presence capable of presenting complex concepts to senior executives and clients.Preferred Qualifications Capabilities and SkillsIndustry experience as a Solution Manager with external clients preferably in the payments liquidity and/or cash management domain.Understanding of international markets from a payments FX securities custody and treasury perspective.Experience working in a fast-paced highly cross-functional organization.Experience in a business to business (B2B) software as a service (SaaS) or technology environmentAdvanced knowledge of the product development life cycle technical design and data analyticsOwn client contracting and commercial negotiationsRequired Experience:Exec Key Skills Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics Employment Type : Full-Time Experience: years Vacancy: 1