Payments - Kinexys Digital Assets - Client Success Associate / Vice President

Kinexys Digital Assets is a pioneering multi-asset tokenization platform that enables clients to unlock untapped utility for their financial assets. This role involves managing the onboarding of new applications and clients, alongside providing support and account management to existing clients.
As a Client Success professional in the Kinexys Digital Assets team you will focus on both our pipeline and live clients across current applications and those in development. It offers a unique opportunity to work with a diverse set of stakeholders within the organization, including Application Teams, Product, Operations, Engineering, and Legal. You will be part of a start-up-like environment within a leading financial services company, where you can shape and transform the role as the business evolves.
Provide product demonstrations and training to clients, supporting teams during initial client activities to ensure successful outcomes.
Coordinate and manage projects related to client needs and enhancements in collaboration with relevant teams.
Support the development of standard operating procedures and processes for new applications, conduct regular business reviews, track client status, and ensure adherence to established processes for client onboarding and implementation.
Develop processes for implementing innovative products, identify impacts across agreements, streamline client integration requirements, and ensure successful project launches.
Bachelor’s degree or experience in a Bank/Fintech company
Knowledge of Kinexys Digital Assets Platform and Products.
Proven proficiency in managing complex projects and multiple tasks
An interest in innovative technologies (specifically blockchain)
Knowledge of Confluence, JIRA, and Salesforce
Strong communication, writing and presentation skills
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.