Senior Application Engineer

3 weeks ago


City of London, United Kingdom Tribus Full time

We’re partnering with a global alternative investment firm that’s expanding its Application Support capability for the Macro trading business. This team ensures a stable, resilient production environment, enabling investment professionals to operate with confidence while driving improvements across incident response and application reliability.You’ll be stepping into a high-impact leadership role with a mandate to shape processes, strengthen communication channels, and elevate how trading systems are supported across the business.What You’ll Be DoingLead the build-out of the application support function for Macro tradingAct as the senior escalation point for complex incidents and outagesManage communications with end-users, traders, and senior technology stakeholdersOversee onboarding workflows including access management, setup, and user limitsTrain and mentor team members; maintain and improve documentationReview and enhance support processes, driving automation and consistencyPartner with tech teams and users to define and deliver project plansManage day-to-day team operations, including reporting on incident/request metricsWhat You’ll Bring5+ years’ application support experience in financial servicesStrong SQL and scripting capabilityHands-on Unix experienceProven ability to manage major outage communication and drive incident resolutionKnowledge of order management workflowsStrong stakeholder management and communicationThis is an opportunity to take ownership of a critical support function and work closely with global investment and technology teams.



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