Director of User Experience

We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next. Summary We are looking for an experienced Associate Experience Design Director who thrives on solving complex challenges and is energised by creating products and services that make life simply better. The responsibilities of this role are a mix of team leadership, hands-on UX design work and consultancy, and the successful candidate must be able to balance all three aspects as part of their day-to-day. You will be responsible for delivering best-in-class experiences as part of a complex, scaled, business critical programme for one of our key strategic accounts. You’ll be a key point of contact between the clients, our design team and our development team, and you will support the team to navigate the complexities of digital transformation at scale. You’ll be part of a cross-functional team, leading workshops or interviews with senior stakeholders within a complex client landscape to help them understand their businesses and customers more deeply and to drive innovation. The successful candidate will be able to demonstrate strong experience in delivering complex projects that cover both technical and business go live. At WongDoody, our approach to Experience Design is lean and user-centred. We workshop ideas and solutions with clients and internal teams and sketch out ideas. We have a fast-paced, prototype-driven workshop approach called ‘Conversation to Creation’ (C2C) in which you’d play a key role. We run these workshops with startup founders and clients to kick-off new, transformational products and distil in weeks what others would take months for. We embrace change and exploration; everyone at WongDoody is committed to creating the best possible product or service. RESPONSIBILITIES Oversee a key strategic programme within the studio and ensure quality of work as well as supporting the team and establish ways of working that enable the best work for WongDoody and our clients. Liaising with senior clients and stakeholders, taking briefs, challenging them when required to add value to client’s business and customer’s experiences Build and nurture relationships with a globally distributed set of different stakeholders to understand design requirements and translate these into briefs for the team, executing these with the team reporting into you and/or working alongside you Guide the team regarding the CMS capabilities of Adobe Experience Manager (AEM) and advise the client in their planning and execution of the necessary design work. Gather business requirements, market research, and user needs, and distil them into actionable insights. Derive hypotheses, communicate them effectively, and test them. Lead your team and the client on a journey of product creation based on these insights. Design and communicate effectively through diagrams, sketches, designs, and prototypes. Work with WongDoody leadership to help achieve the company’s goals, to improve our ways-of-working and engagements with clients. Conduct qualitative and quantitative user research using a variety of methods, incl. managing a third-party. Lead interdisciplinary teams from initial prototypes through to final design. Inspire and motive an energetic and collaborative team and let them inspire you. Work with the development and QA teams to ensure the product is understood and be part of the creation of the product throughout the process. Present work to clients and partners, facilitate workshops with c-suite clients. QUALIFICATIONS 5+ years of experience leading digital transformation projects Deep, demonstratable experience of working on large scale web design Experience leading the UX and visual design of design and build projects using Adobe Experience manager (AEM) Knowledge of enterprise CMS platforms (specifically AEM) and the implications of designing with these functional technical boundaries in mind Experience in design solutions for B2B customers, including those served via distributors, wholesalers, and channel partners Able to demonstrate strong experience in delivering complex projects that cover both technical and business go live. The ability to think at a high level about product strategy and vision and to create product roadmaps Experience managing and mentoring designers, and supporting their growth. Have a bias for action in a fast-paced, sometimes ambiguous environment. Excellent communication skills: being able to explain design rationale, to align and persuade stakeholders, and to drive conversations. A solid understanding of all the other disciplines needed to create a brilliant product, such as business, technology, delivery, marketing, and content. Proficiency in Figma, PPT, and AI toolsets Experience creating a digital strategy and content strategy, and with the design and execution of user testing and research studies. A sense of humour THE PERKS We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few. ABOUT US We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world. We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others. Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody. We're just getting started. See how we're making an impact: https://www.wongdoody.com/work WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply. All candidate information is kept confidential according to EEO guidelines.