Delivery Manager, Ecommerce Marketplace Platform
2 weeks ago
Delivery Manager - Ecommerce Marketplace Platform
Do you thrive in a fast-paced environment and have a passion for optimising the customer experience? Are you an expert in the world of ecommerce, with a deep understanding of the consumer journey?
Our client is a leading e-commerce marketplace platform, revolutionising the way people shop for retail goods. They connect a vast network of sellers with discerning customers, offering a seamless and enjoyable shopping experience.
The Role
As a Digital Delivery Manager, you'll play a critical role in ensuring their customers have a seamless shopping experience that is efficient and reliable. You'll be responsible for overseeing all aspects of the delivery process but with an emphasis on the e-commerce side of things, from browsing to the moment an item is purchased and the journey that encompasses.
Responsibilities
- Develop and implement strategies to optimise delivery efficiency and cost-effectiveness
- Oversee on-time delivery performance and identify areas for improvement
- Lead communication with stakeholders and set-up and facilitate Digital tribe portfolio ceremonies including planning and delivery syncs
- Facilitate squads to deliver business value, through coordinating dependencies and resolving impediments; ensuring that the e2e Digital solution can be delivered, including where there are third-party suppliers involved
- Work in partnership with the wider business to orchestrate solutions that drive innovation and future digital thinking
- Stay up-to-date on the latest trends and innovations in ecommerce delivery
- Work closely with other departments, such as Marketing and Sales, to ensure a seamless customer experience
- Analyse data and reports to identify areas for improvement across the entire delivery process
- Strong stakeholder management; ability to drive strong, open and sustained communication channels both within Digital tribes and with the wider stakeholder community.
- Expertise in agile methodologies and digital product development
You'll be a great fit if you have:
- A minimum of 5 years' experience in a similar role within ecommerce and retail
- A strong understanding of the consumer journey, including basket, checkout, and payment processes
- Proven experience in managing and optimising delivery operations
- Excellent communication, negotiation, and problem-solving skills
- The ability to work independently and as part of a team
- A data-driven approach with a strong analytical mind
- A passion for customer service and a commitment to continuous improvement
Whats on Offer:
- A competitive salary and benefits package
- The opportunity to work in a fast-paced and dynamic environment
- Be part of a global company that is at the forefront of the ecommerce revolution
- Make a real difference to the customer experience
KeyWords: Project Manager, Digital Project Manager, Delivery lead, Senior Project Manager, Lead Project Manager, Mobile, Websites, Digital, Marketplace, Basket, checkout, purchase, eCommerce, Technology, Digital, Digital Transformation, Mobile, App, Technology, Consumer, B2C, Payments, Klarna, Rewards, Marketplace
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