Senior Client Manager, Global Merchant Services UK

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.This exciting role is focused on retaining engaging and expanding acceptance in a portfolio of UK merchants in the High Street Retail sector.How will you make an impact in this roleThe GMS UK-based Client Management & B2B team is a merchant-facing team within the Global Merchant & Network Services business unit of American Express. The team s principal role is to retain and grow merchant acceptance with our most strategic UK merchants The CLM & B2B team play a critical role in GMS UKs strategic vision to grow coverage in the UK and we are looking for a Senior Client Manager to join this high profile and successful team.The role is responsible for:Retention: Deliver 100% retention across the base renegotiating revenue generating and profitable dealsExpanding the network: Grow coverage by closing all outstanding acceptance gaps ensuring a consistent coverage experience for our cardmembers.Deepen relationships leveraging engagement marketing opportunities and industry partnerships to drive merchant satisfaction as measured by NPSDriving incremental revenue via Enterprise collaborationEnsuring compliance with all risk legal and compliance policies.By leveraging excellent relationship management skills the successful candidate will need to develop an in-depth understanding of the marketplace clients and associated industries. They must demonstrate the ability to negotiate and influence client decisions plus develop and execute strategic account plans linked to customer priorities and strategies. They must be effective in differentiating the American Express value and build relationships for the long term with keen focus on retaining clients on a profitable basis.Core responsibilities:Maintain and build the day to day relationships between American Express and a portfolio of key accounts. Deepen existing relationships and build new ones to identify new opportunities and maximise customer satisfaction across the whole spectrum of the relationship.Handle commercial objections- demonstrate and identify new ways that Amex deliver incremental value.Renegotiate commercial agreements that maintain or grow Amex profit margins in line with Amex processes and policies.Identify and drive business development solutions to drive increased revenue.Deepen relationships across all levels at a merchant business (day-to-day through to C-levels).In partnership with the Marketing team develop and implement broad-based and targeted marketing campaigns that deliver incremental spend to the customer and value to the Cardmember.Increase merchant satisfaction measured by Net Promoter Score (NPS).Work closely with the Global Servicing Network to ensure the highest quality of servicing is consistently delivered to your clients.Work in partnership with Payments Consulting colleagues to identify emerging payment technologies and trendsCollaborate across the enterprise to drive additional value and revenueMinimum Qualifications:Outstanding relationship management and business development skillsConfident communicator with the ability to influence and persuade at all levels both internally and externallyExperience of managing the negotiation process with clients from beginning to conclusionExperience dealing with senior client stakeholdersStrong track record of driving results and innovatingStrong will to win team player with a growth mindsetKnowledge of Marketing and Servicing would be an advantageConfidence handling financial information and using data to drive commercial decisionsExperience of the Payments Industry and emerging payment technologies an advantageEmployment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical dental vision life insurance and disability benefits (depending on location)Flexible working model with hybrid onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.Required Experience:Manager Key Skills IT Hardware,Ado,Agriculture,Market Research,Art And Craft Employment Type : Full-Time Department / Functional Area: Sales Experience: years Vacancy: 1