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  • West Malling, Kent, United Kingdom James Frank Associates Full time

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  • West Malling, Kent, United Kingdom James Frank Associates Full time

    1st Line Engineer Job DescriptionOur client, a well-established and growing Managed Services Provider, is seeking a skilled 1st Line Engineer to join their friendly and highly-technical team on a permanent basis.As a 1st Line Engineer, you will be the first point of contact for clients, providing a high level of technical support on a mixture of day-to-day...

1st Line Engineer

3 months ago


West Malling, United Kingdom James Frank Associates Full time

Our client, a well-established and growing Managed Services Provider is seeking a 1st Line Engineer to join their friendly and highly-technical team on a permanent basis.Working in the office, our client is looking for someone with a minimum of 1 years’ experience in a similar 1st Line role.You will be supporting clients, providing a high level of technical support on a mixture of day to day issues and project work.Due to the location of the role our client require candidates to have access to their own vehicle along with a valid UK drivers’ license.Key Responsibilities: * Providing a high level of customer support to clients both over the phone and via email * Office 365 administration * Networking and Server administration * Supporting a mixture of day to day technical faults and assisting with project work * Answering and resolving support calls in accordance with all SLAsKey Experience: * A minimum of 1 years’ experience in a similar 1st Line support role * Office 365 experience * An understanding and working knowledge of TCP/IP * SharePoint * Experience liaising with customers both over the phone, via email and face to faceThis is an excellent opportunity for a technical and aspiring 1st Line support Engineer to join a thriving business where you will be working within a technical and supportive team, gaining exposure to the latest tools and technologies.This is a live role and CVs are being reviewed, so please apply now for immediate consideration