Senior Account Executive- Commercial Sales

Team DescriptionPendo is looking for a motivated and strategic Senior Account Executive Commercial Sales to join our growing sales organization.In this role, you will own the full customer lifecycle within your territory of Commercial businesses (< 1500 FTEs), including net new customer acquisition, renewals, expansions, and churn mitigation. This combined role integrates the responsibilities of both Account Executives and Account Managers to provide a single point of accountability for revenue growth across the entire customer journey.You will be the primary point of contact for customers in your book of business and partner closely with Customer Success, Solutions Engineering, Legal, and Finance to ensure long-term customer value while driving toward quarterly sales and retention targets. This role is perfect for a consultative seller who is energized by owning a full book of business and thrives in a dynamic, high-growth environment.Senior Commercial Account Executive’s Key Role ResponsibilitiesDevelop deep expertise and understanding of Pendo’s productsOwn the full sales cycle for net new prospects and current customers from discovery through closeDrive expansion and renewal strategies within your book of businessConsistent, weekly pipeline generation in collaboration with business developmentManage a rolling forecast and consistently hit pipeline creation and bookings targetsNavigate free trials and proof of concept evaluations with prospectsLead value-based discovery to uncover customer challenges and align Pendo's platform as the solutionBuild executive-level relationships across customer organizationsCreate and execute account plans that drive net new, expansion opportunities and long-term growthPartner cross-functionally to address technical needs and deliver value realizationMaintain timely and accurate records of activities in Salesforce and other sales tech toolsMinimum Qualifications5+ years experience in B2B SaaS sales or account management with closing responsibilitiesProven ability to manage a full sales cycle, including renewals and expansionsExperience providing tailored technical product demonstrations to net new and existing customersStrong negotiation and contract management skillsStrong relationship building and client management skills Demonstrated track record of consistent goal attainmentBusiness acumen with an understanding of SaaS metrics and customer value driversCompetency with sales pipeline management and CRM tools, including salesforce.comExcellent communication, organizational, and interpersonal skillsBachelor’s degree or equivalent work experiencePreferred Qualifications Use of AI and passion for learning and utilising it at work Training in MEDDIC and/or Force Management methodologiesStrong desire to learn and grow within a team-based cultureSelf-motivated, proactive, energetic team playerExtraordinary time and process management skills, ensuring nothing slips through the cracksTreats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape This is a hybrid position working 3 days per week in our London office.Pendo DescriptionPendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.EEOCWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.AccessibilityPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.CompensationOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.The expected salary range for this role to be performed in London is £120,000 - £150,000 OTE on 50/50 split.Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.