Key Account Coordinator

3 weeks ago


Witham, United Kingdom Pursuit Executive Recruitment Ltd Full time

Key Account Coordinator Witham, EssexMy client is seeking a Key Account Coordinator to join their established team. You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded.Key Responsibilities:Liaising with customers to agree customer requirements ensuring it fits in with production dates, capabilities and delivery areas.Enthusiastic attitude to deal with and resolve customers queries or issues within a timely manner.Proactively chase customers to resolve queries.Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.Answer customer email questions by investigating their query and responding by telephone and email.Fast track priority orders and issuesRoutinely speak to key accountsMaintain and investigate opportunities to develop sales with regular customersEncourage and promote a positive attitude within the team.Maintain and grow close working relationships with internal suppliersAssist with other administrative tasks as and when requiredKey SkillsSales minded with a can-do attitudeExceptional customer service skillsEnergetic, self-driven and motivatedAbility to continually multitaskGreat communication within the team and officeConfident and resilientConfident with Technical information (confidence to learn)


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