Residential Property Manager

3 weeks ago


Oxford, United Kingdom Property Personnel Full time

Residential Property Manager

East Oxford

£30-38k


This is an exciting opportunity for an Executive Property Manager to join this award-winning estate agency at its friendly office in East Oxford.


This role will provide the right individual with ample scope to make their mark and impress at a growing brand that is fully committed to staff satisfaction and career development.


The property management department offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a role that rewards excellent customer service, attention to detail, and upselling skills.


Our client is looking for a highly-organised and enthusiastic individual who is willing to learn specialist information to become an expert in their department. If you have a minimum of 2 years’ property management and customer service experience, our client would love to hear from you


Responsibilities will include:


  • Providing a designated group of clients with property management services encompassing renewals, repairs, deposits and lettings accounts
  • Developing and building strong relationships with key clients
  • Liaising/negotiating between landlords and tenants
  • Meeting and exceeding both team and individual service standards
  • Investigating and resolving queries and problems
  • Liaising with third party suppliers to arrange works to be undertaken
  • Coaching and developing junior members of the team
  • Undertaking weekly review meetings with agreed and designated staff
  • Being the first point of escalation to resolve any client care issues.


Personal specification:


  • At least 1 years’ experience within property management
  • ARLA/NFoPP qualifications – preferred
  • Have excellent communication skills over the telephone
  • Have accurate administration skills
  • Be highly-organised with an acute attention to detail
  • Be quick to learn and follow procedures
  • First class customer service skills
  • Remain calm and positive under pressure.


The company will provide a salary of £30,000 to £38,000 dependent on previous experience and qualifications. Fantastic benefits will include quarterly award trips and prizes for top performers and continuous career and personal development opportunities.



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