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Technical Trainer

2 months ago

London, United Kingdom VIQU Limited Full time

Technical Trainer / Technical Specialist – 6 months (likely to extend to 12 months +)

A Global eCommerce business based in London is seeking a Technical Trainer / Technical Specialist to join their team during an exciting period of change, transformation, and modernisation.

Role Overview:

The successful Technical Trainer / Technical Specialsit will play a crucial role in managing the development and delivery of online and hybrid training programmes, in relation to the organisation’s CMS, Search & Merchandising products, and Product Information Management (PIM) systems.

For this role, you will need to have technical background / strong technical knowledge in order to support the business and technical teams / end-users during the implementation process and through go-live.  

Key Responsibilities:

  • Conduct requirement gathering and stakeholder management.
  • Create training manuals and deliver training sessions to users.
  • Provide ongoing support to users, addressing training needs and troubleshooting issues
  • Identify gaps in global training content and localise it as necessary.
  • Participate in the larger-scale rollouts of new technologies, supporting the modernization program.
  • Collaborate with 3rd party vendors and assist in the integration of their solutions.