IT Service Desk Technician

About the role...IT Service Desk Technician Be the Hero Behind the ScreensLocation:Manchester (with travel to UK sites as needed)Type:Full-time PermanentAre you the kind of IT professional who thrives under pressure lives for solving problems and delivers service with a smileeven when the pressures on If youre a fast-moving service-obsessed technician whos hungry to grow innovative and wants to make a real impact we want to hear from you.AtCooper Parry we dont just fix IT issueswe create seamless digital experiences. Were on the hunt for anext-level IT Service Desk Technicianwhos proactive passionate and ready to take ownership of our tech landscape.About the day to dayBe the first point of contact for all IT support queriesdelivering 1st & 2nd line support across Microsoft 365 Office apps and internal systems.Troubleshoot and resolve hardware software mobile and audio & visual issues with confidence and clarity.Build and configure devices for new joiners ensuring a smooth onboarding experience.Maintain and support end-user techfrom laptops to printers to meeting room setups.Log track and resolve incidents and service requests with precision and care.Spot patterns dig deep into recurring issues and implement long-term fixes.Create and maintain clear user-friendly documentation to support the wider team.Own your work. Drive continuous improvement. Keep the business moving.About you...What You Bring to the TableProven experience in a fast-paced IT Service Desk environment.Strong knowledge of Microsoft 365 Intune Azure and Windows 10/11.A natural communicatorclear confident and calm under pressure.A problem-solver who thrives on challenges and takes pride in delivering results.Experience with IT infrastructure services and user lifecycle management.Microsoft certifications or equivalent qualifications required.What Makes You a RockstarYoure not just reactiveyoure proactive. You anticipate needs and act fast.Youre obsessed with service and love making peoples day better through tech.Youre curious always learning and never afraid to ask what ifYoure a team player who brings energy positivity and a can-do attitude.Why Cooper ParryAt CP we do things differently. Were bold brave and believe in breaking the mold. Were building a culture where people love what they do feel supported and are empowered to grow. If youre ready to play all in challenge the status quo and be part of something excitingthis is your moment.Ready to be the IT legend weve been waiting forApply now and lets make tech magic happen.About us...Weve been dubbed the rebels of accountancy. Were straight-talking. Never afraid to share our opinions. We put people and relationships before products and services and deliver a streamlined client-focused service free from unnecessary red tape.Check out our recent achievements:Best CompaniesNo.1 Accountancy Firm & No.30 Best Large Companyto Work For in the UKBecameB CorpCertifiedin 2023 and were still the UKs largest accountancy B Corp measuring and improving our impact beyond business for a brighter tomorrowAchieved 5 awards at theInspiring Workplace Awardsin 2025: winner in the Large Business category and best in class for inspiring People & Culture Wellbeing Inclusion and Employee ExperienceWhats in it for youOur people are the beating heart of our culture. We know that if you love working here and youre given the trust and autonomy to work in a way that best suits you youll produce amazing results.Thats why we offer things like:A flexible approach to work - balancing working from home in office or with clientsA generous holiday entitlementAn enhanced parental leave policyAn enhanced pension schemeNo dress code just wear somethingA multi-award-winning wellbeing offering to support your physical mental spiritual and financial healthVolunteering opportunities to work closer with local communities and charitiesCooper Parry social/sports clubsFeeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer well work with you to ensure you have everything you need to develop your skills and achieve your best.Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.#LI-MH1 Required Experience:IC Key Skills Editorial,Catering,B2C,Camp,Computer Engineering Employment Type : Full-Time Experience: years Vacancy: 1