Field Services Engineer

2 weeks ago

Macclesfield, United Kingdom CDW Full time

CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

CDW prides itself on being 'People Who Get IT’ and 'People who get People’. Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around the Greater Manchester South area. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites around the Greater Manchester South area.

KEY RESPONSIBILITIES

  • Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
  • Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
  • Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
  • Obtain/maintain a set of vendor certifications as required by CDW to perform the role
  • Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
  • Always adhere to safety and electric static discharge (ESD) precautions
  • Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
  • Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
  • Providing support services into the wider teams within the Integrated Technology Solutions department
  • Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

QUALIFICATIONS, SKILLS AND EXPERIENCE

  • Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
  • Ability to install and configure software as per customer requirements
  • Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
  • Good all-round understanding of hardware maintenance/break-fix
  • Hold a full UK Driving Licence
  • Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base

ESSENTIAL ATTRIBUTES

  • Quality focused with excellent attention to detail
  • Capable of working independently and remotely on a wide range of products
  • Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
  • Passionate, professional, with a 'can-do’ attitude who works on own initiative or as a team towards agreed common goals
  • Results-oriented with a track record of success for achieving and exceeding goals
  • Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces

ABOUT CDW

CDW is arguably one of the smallest "big companies" you will ever work for. We believe that it’s the people that make 'IT’ happen and that by having a culture of passionate people with clear and common goals, we can achieve amazing things.

Our relationships are fuelled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

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