Quote Service Coordinator

4 weeks ago


Macclesfield, United Kingdom ATS Recruitment Limited Full time

**Quote Service Coordinator**

**Macclesfield**

**Permanent**

**£20,800 per annum + bonus and benefits**

**The Client**

Our client is a national, leading service provider that specialises in complete drainage and plumbing services to a wide range of clients, managing all domestic and commercial drainage and plumbing failures. The company provides a quick and competitively priced response to their clients’ needs whether it be a simple blockage, a drain collapse or a burst water pipe.

**The Role**

Responsible for consistent day to day delivery of high-quality customer service. Excellent telephone manner with a professional and courteous approach to all customers both externally and internally. Raising orders directly to Athena and using the quote system, parts identification and processing delivery request.

**Key Skills Required**
- The ability to successfully and consistently manage all customer requests maintaining a high level of customer communication.
- Maintain and/or develop supplier relationship to enable suppliers to respond to changes on demand
- Progress chase outstanding Purchase Orders to ensure supplier performance is within agreed company KPI targets
- Monitor demand and order parts as and when required
- Help and monitor cost reduction whenever possible
- Responsible for raising all quotes for parts and labor, purchase orders, parts return and any 3 rd party requirements for customer fulfillment.
- Ensure via regular review and monitoring that SLA’s are being adhered to.
- Close daily management on all open orders
- Responsible for uploading all relevant information and/or documentation to orders
- Identify the root cause of complaints and develop action plans to address and improve to an acceptable level.
- Maintain a working relationship and open communication with Field Service Supervisor
- Carry out other task in the office including providing cover for annual leave and absences

**Experience and Qualifications Required**
- Management skills in a field-based customer service environment
- Achieving financial and customer satisfaction targets
- Proficient to a high level in the use of Microsoft office package
- Previous experience in a service delivery environment.
- Previous experience of regularly analysing and presenting complex information in a professional manner at all levels.
- Ability to manage complex relationships to ensure service delivery is maintained.
- Manage both internal and external relationships with all key stakeholders.

**The Rewards**
- Competitive salary
- Commission
- Pension
- Further Training & Development Opportunities


  • Service Coordinator

    4 days ago


    Macclesfield, United Kingdom Meel Group Full time

    Are you a proactive and customer-focused individual with experience in service coordination? Join Meel Group, a leading MEP business with over 55 years of experience, known for our commitment to quality workmanship, professionalism, and sustainability. As part of our friendly and motivated Building Services team, you'll play a key role in ensuring the...


  • Macclesfield, United Kingdom CK GROUP Full time

    CK Group are recruiting for a Laboratory Support Coordinator on behalf of an industry leading manufacturer of Scientific instrument manufacturer, to be based on one of their client sites in Macclesfield, on a permanent basis. **About the role**: As a member of the Instrument Lab Support Team based on one of their Client sites, the main purpose of this...


  • Macclesfield, United Kingdom Meel Group Full time

    Are you a seasoned professional with a knack for leadership and customer service excellence? Join Meel Group, a renowned MEP business with over 55 years of industry expertise, known for our unwavering commitment to quality workmanship, professionalism, and sustainability. As part of our dynamic Building Services team, we're seeking a Senior Service...


  • Macclesfield, United Kingdom Contrast UK Ltd Full time

    An exciting new Macclesfield based business venture is looking to bring in highly motivated customer service professionals to operate across its sales order process, working on behalf of cutting edge tech brands. It is expected there will be future expansion in the company across B2B markets so a track record in this sort of work would also be welcome. The...


  • Macclesfield, United Kingdom Proactive Personnel Ltd Full time

    We are seeking a Customer Service Representative to join our clients team in Macclesfield As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for individuals who are passionate about delivering excellent customer experiences and have...

  • Payroll Coordinator

    1 month ago


    Macclesfield, United Kingdom Page Personnel - UK Full time

    Payroll Coordinator - Well established, successful and dynamic organisation **About Our Client**: Working for a very well established and market leading organisation with a great name in the market. Based in a friendly and supportive team. The duties include: - Processing of assigned payrolls on a weekly & monthly basis - Payments to third parties met to...

  • Pcn Care Coordinator

    4 weeks ago


    Macclesfield, United Kingdom Vernova Healthcare CIC Full time

    An exciting opportunity has arisen for a Care Coordinator to join the Macclesfield Primary Care Network as part of our multi-disciplinary team (MDT), working across all six GP Practices. As a Care Coordinator you will be critical in supporting the work of the MDTs, coordinating the care of an identified caseload of patients, and liaising between the...

  • Repairs Coordinator

    8 hours ago


    Macclesfield, United Kingdom Grassroots Recruitment Limited Full time

    Repairs Coordinator Full Time Monday to Friday 9-5pm £25-£35k per annum We are a highly experienced building contractor servicing the insurance repair industry. We are based in Stockport and mainly work within the North West. This role is responsible for coordinating and supporting the management of the construction work associated to an insurance claim....


  • Macclesfield, United Kingdom IRIS- Networx Services Full time

    Maintenance Coordinator / Repairs Administrator Macclesfield £29,047.81 Our client is a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. They currently have an opportunity for a Maintenance Coordinator to join their team. You will work closely and collaboratively with colleagues across the Trust and...


  • Macclesfield, United Kingdom Page Personnel - UK Full time

    Great working patterns and pay rate - Possibility of being made permanent **About Our Client**: Our client is a leading business within drainage solutions. They are looking for a Temporary Customer Service Advisor to join their Macclesfield team on a temporary basis with the view of being made permanent. As a Temporary Customer Service Advisor you will: -...


  • Macclesfield, United Kingdom Peaks and Plains Housing Full time

    Maintenance Coordinator / Repairs AdministratorMacclesfield£29,047.81We’re a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great...


  • Macclesfield, United Kingdom Peaks and Plains Housing Full time

    Maintenance Coordinator / Repairs AdministratorMacclesfield£29,047.81We’re a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties. We provide housing to those in housing need and aim to be a great...


  • Macclesfield, United Kingdom Polytech Liquid Polymers Full time

    As a **Supply Chain Coordinator, **you will be joining our Supply Chain Team coordinating supply chain activity, procurement, order processing, transport management and provide overall administrative support. To be an effective supply chain coordinator, you will need to be a fantastic communicator, confident in liaising with external suppliers and internal...


  • Macclesfield, United Kingdom Peaks & Plains Housing Trust Full time

    We’re a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas.  We’re ambitious with plans to build more homes, regenerate local areas and invest in our properties.  We provide housing to those in housing need and aim to be a great landlord for our customers. You will work closely and collaboratively...


  • Macclesfield, United Kingdom Service Care Solutions Full time

    Job Title: Compliance and Facilities Assistant Location: Macclesfield Contract Type: Temporary Salary: £16.02 Umbrella p/hOverview: Our client is seeking a Compliance and Facilities Assistant to join their team. As a Compliance and Facilities Assistant, you will be responsible for ensuring that the company's facilities and operations comply with all...


  • Macclesfield, United Kingdom Service Care Solutions Full time

    Job Title: Compliance and Facilities Assistant Location: Macclesfield Contract Type: Temporary Salary: £16.02 Umbrella p/h Overview: Our client is seeking a Compliance and Facilities Assistant to join their team. As a Compliance and Facilities Assistant, you will be responsible for ensuring that the company's facilities and operations comply with...


  • Macclesfield, Cheshire, United Kingdom Net-Worx (2001) Limited Full time

    Maintenance Coordinator / Repairs Administrator Macclesfield £29,047.81 Our client is a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. They currently have an opportunity for a Maintenance Coordinator to join their team. You will work closely and collaboratively with colleagues across the Trust and...


  • Macclesfield, Cheshire, United Kingdom Net-Worx (2001) Limited Full time

    Maintenance Coordinator / Repairs Administrator Macclesfield £29,047.81 Our client is a housing provider in Macclesfield with over 5000 properties across East Cheshire and the surrounding areas. They currently have an opportunity for a Maintenance Coordinator to join their team. You will work closely and collaboratively with colleagues across the Trust and...


  • Macclesfield, United Kingdom Service Care Solutions Full time

    Job Title: Compliance and Facilities AssistantLocation: MacclesfieldContract Type: TemporarySalary: £16.02 Umbrella p/hOverview:Our client is seeking a Compliance and Facilities Assistant to join their team. As a Compliance and Facilities Assistant, you will be responsible for ensuring that the company's facilities and operations comply with all relevant...

  • Clinic Coordinator

    1 month ago


    Macclesfield, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    The post holder will provide a comprehensive, quality and confidential administration service to the Divisions and their team in support of the wider managerial team. A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure...