Neighbourhood Coach

4 days ago

Solihull, United Kingdom Bromford Careers Full time

Are you passionate about helping people and skilled in guiding customers to better manage their homes? Are youlooking to enhance your career with an organisation certified as aGreat Place to Work? If so,we invite you to apply for this rewarding opportunity. We are eager to hear from dedicated individuals who are ready to make a positive impact.

About the Role: This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, youll independently manage a patch of around two hundred homes which are predominantly new build homes andflats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Key Responsibilities:Day-to-day tasks involvemanagingtenancy sign ups,changes, addressing anti-social behaviour,safeguarding, court work and evictions where necessary. Youll have a holistic customer approach,building positive relationships within thelocal community, to make a meaningfulimpact on our customers' lives.

Working closely with our maintenance and lettings teams, youlleffectively allocate empty homes andmanage customers expectations regarding repairs, as well as escalateproperty maintenance issues.

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