Global Finance

We help the world run betterAt SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.The role of the CFO continues to expand as organizations strive to address the rapid geopolitical changes impacting our global economy. This evolution has driven up the demand for financial applications to the tune of $40.9B market size in 2022 according to IDC. At SAP we recognize the importance of the CFO in the overall transformation journey to SAP Business Suite and we want to help the achieve that vision by bringing together applications data and AI.We are establishing the Global Finance & Quote-to-Cash Consumption Office to serve as a central accelerator for customer success the organization. This office will drive alignment with Customer Success Manager (CSM) roles by empowering them with training resources and strategic support while collaborating with cross-functional teams. It will lead adoption initiatives to increase feature utilization align solutions with customer needs and track metrics for continuous improvement.The office will also strengthen customer relationships through targeted outreach advocacy programs and feedback mechanisms to inform product enhancements. Furthermore it will play a critical role in reducing churn by analyzing risks implementing retention strategies and monitoring customer health metrics.We are looking for team members to join the Global Finance & Quote-to-Cash Consumption Office who will focus on driving adoption & consumption and product use. Successful candidates will have strong knowledge of Finance Quote-to-Cash products. They will work to improve customer satisfaction make sure customers use the solutions they have purchased and create lasting value for customers while reducing the risk of churnWhat Youll DoAs part of the Global Finance & Quote-to-Cash Consumption Office you will design lead and execute key programs that drive customer adoption increase feature utilization and foster long-term customer success. Your work will directly support regional and global teams strengthen customer relationships and improve customer health by addressing key challenges like churn and retention. Collaborating with cross-functional teams you will play a vital role in empowering Customer Success Managers (CSMs) and driving meaningful impact in your responsible sub-solution through the following areas:CSM Support: Provide training resources and support to empower CSMs for success collaborating closely with Regional CSM teams product teams product marketing consulting and development teams.Consumption: Lead adoption & consumption programs increase feature utilization align solutions with customer needs and track metrics to drive continuous improvement.Customer Outreach: Drive customer engagement through programs advocacy feedback and personalized strategies to build strong relationships and inform product improvements.Churn: Analyze churn implement retention strategies develop save-the-customer workflows and monitor NRR to mitigate risks and improve customer health.Upsell / Cross sell : Identify the opportunities of existing customers and bring in business value driven upsell and cross-sell leads and programs.What Youll Bring:15 years of experience in consulting presales or sales of complex enterprise software with expertise in at least one area such as Accounting & Financial Close Financial Planning Working Capital Management GRC & Global Tax or Order-to-Cash solutions.Understanding of Finance & Quote-to-Cash processes and business value.Ability to effectively identify adoption and consumption opportunities and track churn.Ability defining the product performance and deliver the supporting materials to the field.Expert analytical skills in data reporting and interpretation with the ability to develop actionable plans based on insights.Looking to build experience in designing and implementing scalable customer success programs globally.Exceptional organizational communication and presentation skills and ability to express nontechnical concepts clearly and concisely to meet goals and set prioritiesBusiness acumen to communicate at the CFO CTO CIO Product Management Sales and other CxO levelBachelors degree in Computer Science Math Business Administration Information Systems or a related field of studyBusiness level English: FluentBachelor equivalent: yes Masters: desiredBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.We win with inclusionSAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team: For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 437809 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-HybridRequired Experience:Exec Key Skills Hr Executive Recruitment,Internship,AIX,Fleet,Information Technology Sales Experience: years Vacancy: 1