Customer Service Advisor

2 days ago

Luton, United Kingdom Think Specialist Recruitment Full time

We are pleased to be recruiting for an award-winning company who are leading specialists in their field. Our client is looking for a Customer Orders Co-Ordinator to join their busy Orders team on a full-time, permanent basis.

The Sales and Orders Department is the beating heart of the business processing customer sales orders and ensuring that they deliver great service to their customers by phone and email.

This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. Hours are Monday to Friday and vary between 8:30am - 4:30pm, 8am - 4pm or 9am - 5pm.

Our clients' offices are the perfect place to work, they provide a modern and stylish space featuring a number of breakout areas and are an Investors in People accredited business. The company offer a number of benefits including employee discount scheme, free on-site parking, opportunity for hybrid working and frequent company events. The salary for this role is £23,000.

Duties:

  • Working towards tight deadlines and ensuring cut offs for all orders are processed in time.
  • Ensuring all orders are accounted for and sent electronically to logistics partner for processing.
  • Arranging special deliveries at short notice, such as same-day deliveries. Making sure any non-standard delivery requirements are met.
  • Acting as a second line Customer support when any delivery issues arise, also providing information and updates on any order changes or stock shortages.
  • Actively managing the ongoing updates of customer delivery instructions and time windows.
  • Resolving any order discrepancies that occur, including issues with shortages or problems identified by the logistics partner before despatch and on delivery.
  • Liaising with Logistics Partner/Couriers to resolve any problems that might arise during delivery.
  • Dealing with returns from the logistics partner and receipting returned stock
  • Managing complaints and queries that may arise during or after delivery of stock.
  • Have a good understanding of the processes which we follow to ensure we minimise mistakes.

Candidate requirements:

  • Experience in a Warehouse Administration role, or a role dealing with delivery processing is desired.
  • Confident in speaking with customers, sales teams and logistics partners/couriers to resolve any issues in way of email or a phone call.
  • High levels of both accuracy and attention to detail.
  • Good communicator both verbal and written - excellent telephone manner.
  • Able to operate in a high pressure environment, working towards tight deadlines.
  • Team player who works well with others; both in their team and the wider company.
  • Able to manage their own workload and prioritise appropriately.
  • A skilled problem solver, who is able to go above and beyond to resolve Customer queries.
  • Self-starter, able to use own initiative.
  • Embraces and demonstrates Company Values.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

  • Customer Service Advisor

    3 weeks ago

    Luton, United Kingdom Page Personnel Finance Full time

    This customer service advisor role, based in Luton, is a good opportunity for someone who is looking to enter a new role within a public sector and government organisation. This role is a 3 month minimum temporary position providing a great opportunity forsomeone ideally who is immediately available. **Client Details** **Description** The key...

  • Customer Service Advisor

    1 week ago

    Luton, Luton, United Kingdom Page Personnel Finance Full time

    This customer service advisor role, based in Luton, is a good opportunity for someone who is looking to enter a new role within a public sector and government organisation. This role is a 3 month minimum temporary position providing a great opportunity forsomeone ideally who is immediately available.Client DetailsDescriptionThe key responsibilities of this...

  • Customer Service Advisor

    2 weeks ago

    Luton, United Kingdom FMG Repair Services Full time

    **Position**:Customer** **Service Advisor **Location**:FMG Repair Services (Luton ARC), Sedgwick Road, Luton, Bedfordshire LU4 9DT **Salary**:up to £26,000 per annum. Plus, benefits and bonus. **Hours**: 40 hours per week. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair...

  • Customer Service Advisor

    3 weeks ago

    Luton, United Kingdom National Express Full time

    We have a fantastic** **full time, 12 month Fixed Term **opportunity for a Customer Service Advisor to join our team at** **Luton** Coach Station.** The shifts for this **onsite **position in **Luton **will be** 38 hours on a 4 days working, 2 days off rotation.** A Morning shift will be 06.50 until 15.20 and an Evening shift will be 14:50 until 23:20. As...

  • Customer Service Advisor

    2 weeks ago

    Luton, United Kingdom National Express Full time

    We have a fantastic** **full time **opportunity for a Customer Service Advisor to join our team at** **Luton** Coach Station.** - The shifts for this _**_onsite _**_position in _**_Luton _**_will be_**_ 38 hours on a 4 days working, 2 days off rotation._** - A Morning shift will be 06.50 until 15.20 and an Evening shift will be 14:50 until 23:20._ As a...

  • Customer Service Advisor

    4 days ago

    Luton, United Kingdom Bionic Services Ltd Full time

    **Job Title**: Customer Service Advisor **Salary**: £23,000 basic salary (+ £450 bonus per month) **Location**: Luton (hybrid working) **About the Role**: At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them...

  • Customer Service Advisor

    1 week ago

    Luton, Luton, United Kingdom National Express Full time

    We have a fantastic full time, 12 month Fixed Term **opportunity for a Customer Service Advisor to join our team at Luton** Coach Station.**The shifts for this onsite position in Luton will be 38 hours on a 4 days working, 2 days off rotation.A Morning shift will be 06.50 until 15.20 and an Evening shift will be 14:50 until 23:20.As a Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Luton, United Kingdom DB Arriva Full time

    Arriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, there is no better...

  • Customer Service Advisor

    3 days ago

    Luton, United Kingdom DB Arriva Full time

    Arriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, there is no better...

  • Customer Service Advisor

    3 weeks ago

    Luton, United Kingdom Arriva Full time

    Arriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, **there is no...

  • Senior Customer Service Advisor

    4 weeks ago

    Luton, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Luton** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Senior Customer Service Advisor

    11 hours ago

    Luton, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Luton** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Service Advisor

    2 months ago

    Luton, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – LutonOur client, a main dealership in Stevenage is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other...

  • Service Advisor

    4 weeks ago

    Luton, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – LutonOur client, a main dealership in Stevenage is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other...

  • Senior Customer Service Advisor

    1 week ago

    Luton, Luton, United Kingdom Barclays Full time

    Senior Customer Service AdvisorLutonSalary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefitsShift - 35hrs...

  • Service Advisor

    2 months ago

    Luton, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – LutonOur client, a main dealership in Stevenage is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other...

  • Service Advisor

    4 weeks ago

    Luton, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – LutonOur client, a main dealership in Stevenage is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other...

  • Customer Service Advisor

    4 weeks ago

    Luton, United Kingdom Barclays Full time

    **Customer Service Advisor - Branch** **Luton/ Hybrid** **£23,300 per annum + Excellent Benefits** **Between 7am and 11pm Monday - Sunday - 35hrs per week** As a Barclays Customer Service Advisor - Branch, this is an exciting opportunity to be at the forefront of our passion with customers - and right now our customers need us more than ever. You will be...

  • Customer Service Advisor

    1 week ago

    Luton, Luton, United Kingdom Arriva Full time

    Arriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, there is no better...

  • Service Advisor

    3 weeks ago

    Luton, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Luton - £36,000** Experienced Service Advisor - Prestige Franchised Dealership £36,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...