Customer Service Advisor

1 week ago


Luton, Luton, United Kingdom National Express Full time

We have a fantastic
full time, 12 month Fixed Term **opportunity for a Customer Service Advisor to join our team at
Luton** Coach Station.**The shifts for this
onsite position in
Luton will be
38 hours on a 4 days working, 2 days off rotation.


A Morning shift will be 06.50 until 15.20 and an Evening shift will be 14:50 until 23:20.


As a
Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.


What you'll do...

  • Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
  • Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
  • Proactively look for opportunities to upsell National Express services and products
  • Provide support and assistance to customers, colleagues and driver teams
  • Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
  • Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
  • Ensure established safe working processes are adhered to at all times
  • Promote a cohesive, empowered and engaged working environment

What you'll need...

  • English language skills
  • Experience of frontline customer service in a fast paced environment
  • Positive attitude to customer service and personal development
  • Ability to work in a team or independently on your own initiative
  • Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
  • The ability to work shift patterns including weekends and bank holidays to meet business demands.

What we offer in return for your hard work and commitment

  • Free Coach travel for yourself
  • Complimentary coach travel for a Nominated Person
  • 50% discount for friends and family on full fares on our coach services
  • A free smart comfortable uniform
  • A company pension
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • Private online GP service
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Endless opportunities for progression within the business

Things to Note
:


At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.



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