Customer Service Advisor

1 week ago


Luton, Luton, United Kingdom Bionic Services Ltd Full time

The Bionic Group
At Bionic, we want to make it radically easier for business owners to sort their business essentials.

By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance.

By creating a one-stop-shop for all business essentials, our purpose is to 'earn the lifetime loyalty of British businesses'.

About the Role


We are a looking for an enthusiastic, customer focused individual to join our Customer Service team, based out of our Luton office (hybrid working offered).

The Customer Service Team are responsible for ensuring our customers have a great customer journey with Bionic.

This is an excellent opportunity for an individual to join a high performing team within a rewarding department - offering great personal development and training.


Day to day Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Updating queries/complaints with highquality notes
  • Carrying out any inquiries if the customer isn't happy
  • Working towards targets such as inbound call volume
  • Ensuring customer satisfaction and providing professional customer support Meeting regulatory standards, such as Data Protection and FCA Guidelines

The Team


Our Customer Service team is the leading factor towards bringing to life Bionic's mission of 'Earning the lifetime loyalty of British businesses'.

By supporting our customers with any and all questions and queries, they ensure we deliver on the world-class human service that Bionic is known for.


Requirements:

About You

  • Prior experience in a customer service role
  • Exceptional written English skills
  • Excellent telephone manner
  • Developed timemanagement skills
  • Proven problemsolving skills
  • Energy industry experience is a bonus
  • The basic salary for this role is £23,000, with the opportunity to make up to £450 per month in commission._

Benefits

  • 22 days annual leave + office closure between Christmas and New Year & extra day off per year of service
  • Life Assurance to the value of 2x basic Salary
  • Additional days off for wedding (2 days upon joining)
  • Salary Sacrifice Pension
  • 2 extra days off per year family/religious leave and charity leave
  • Ability to buy/sell holiday
  • Central London office with fantastic communal spaces
  • Multiple monthly schemes and incentives
  • Ongoing opportunities to progress your career across the business
  • Wellbeing benefits


  • Luton, Luton, United Kingdom Page Personnel Finance Full time

    This customer service advisor role, based in Luton, is a good opportunity for someone who is looking to enter a new role within a public sector and government organisation. This role is a 3 month minimum temporary position providing a great opportunity forsomeone ideally who is immediately available.Client DetailsDescriptionThe key responsibilities of this...


  • Luton, Luton, United Kingdom National Express Full time

    We have a fantastic full time, 12 month Fixed Term **opportunity for a Customer Service Advisor to join our team at Luton** Coach Station.**The shifts for this onsite position in Luton will be 38 hours on a 4 days working, 2 days off rotation.A Morning shift will be 06.50 until 15.20 and an Evening shift will be 14:50 until 23:20.As a Customer Service...


  • Luton, Luton, United Kingdom Barclays Full time

    Senior Customer Service AdvisorLutonSalary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefitsShift - 35hrs...


  • Luton, Luton, United Kingdom Arriva Full time

    Arriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, there is no better...

  • Service Advisor

    1 week ago


    Luton, Luton, United Kingdom Jago Consultants Full time £25,000

    We are working with a Privately Owner Car Dealership who are actively looking for a Service Advisor to join their friendly team in the Luton area. Job Role – Motor Vehicle Service Advisor Salary – £25K basic with an OTE of around £32K Hours – Monday to Friday 8.00am to 6.00pm with 1 hour lunch, 1 Saturday a month 8.00am to 1.00pm paid as overtime...


  • Luton, Luton, United Kingdom Campus Living Villages Full time

    Job Title: Customer Service Advisor (Out of Hours)Location: Campus Living Villages, Vicarage Street, Luton, LU1 3FASalary: £23,478Hours of Work: 42 Hours (Working on a 4 on, 4 off basis, Between 8pm and 8am)Why should you join?As a leading global student accommodation provider, we are home to over 11,000 students in the UK and 43,000 worldwide.Is this you?...


  • Luton, Luton, United Kingdom Campus Living Villages Full time

    Job Title: Customer Service Advisor (Variable)Location: Campus Living Villages, Vicarage Street, Luton, LU1 3FASalary: £23,478Hours of Work: 42 Hours (Working on a 4 on, 4 off basis, Between 8pm and 8am)Why should you join?As a leading global student accommodation provider, we are home to over 11,000 students in the UK and 43,000 worldwide.Is this you? A...

  • Service Advisor

    1 week ago


    Luton, Luton, United Kingdom BMW Group Retail Full time

    Sytner Luton is looking for a Service AdvisorYour roleAs a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also...


  • Luton, Luton, United Kingdom Connect2Luton Full time

    ole CSC Customer AdvisorContract 3 monthsGrade £ £11.81Connect2Luton are excited to recruit for a Customer Service Advisor on behalf of Luton Borough Council within their Customer and Commercial departmentAs a Customer Service Advisor, you will be responsible for to deliver accessible, professional, quality services to all customers by placing them at the...


  • Luton, Luton, United Kingdom LNJ Recruitment Full time

    As an Insurance Advisor, you will play a vital role as a key point of contact within the branch. Your day-to-day responsibilities will involve building rapport with new clients, maintaining existing accounts, and ensuring that all clients receive the best possible outcomes. In this role, you will have the opportunity to expand your knowledge of products and...


  • Luton, Luton, United Kingdom Brook Street Full time

    MUST HAVE EXCELLENT CUSTOMER SERVICE EXPERIENCE / GREAT COMMUNICATOR / VERY ORGANISED / EXPERIENCE WITHIN THE CAR PARTS INDUSTRY / QUICK LEARNER / EXCELLENT CUSTOMER SERVICE ATTITUDE /HOURS:8am to 6pm Mon - Fri AND 1 IN 3 SATURDAYS / SALARY £25,000 + BONUS/ OTE £31,000This is a fully office based role located in Luton. They offer products and services...


  • Luton, Luton, United Kingdom OCS Group Full time

    About The Role:Dealing with customer queries and ensuring a high quality customer relationship is achieved.Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.Please note, this a casual role so shifts will not be guaranteed.You will also: Ensure the customer...

  • Customer Advisor

    1 week ago


    Luton, Luton, United Kingdom Boots Full time

    Customer Advisor Airports The hourly rate for this role is £11.44 and up to £12.02 across selected location. The hourly rate will increase after 6 months in role. Our airport stores typically have an earliest shift start time of 3am and the latest shift end time of 11.30pm. To obtain an airside pass you will need to provide 5 years of references with...


  • Luton, Luton, United Kingdom Connect2Employment Full time

    Job Title:Customer Services SupervisorLocation:Luton, Office basedTimes:Full-time Monday- Friday with 1 hour for lunch.Flexible to cover holidays and sickness.Salary:£24,375.00 per yearMain Objective:Resolve incoming customer queries efficiently and proactively.Our client is a forward-thinking seller of unique and high-quality drinks and is seeking a...

  • Mortgage Advisor

    1 week ago


    Luton, Luton, United Kingdom Connells Group HQ Full time

    We're looking for highly motivated Mortgage Advisor to join our fantastic team in Luton. The Mortgage Advisorwill work closely with an established Estate Agency team to help customers purchase their dream home whilst taking care of all their mortgage and protection needs.What's in it for you?: Excellent internal progression to support your career aspirations...

  • Telephone Advisor

    1 week ago


    Luton, Luton, United Kingdom Hays Specialist Recruitment Limited Full time

    Work as a Telephone Advisor in the NHS in LutonYour new companyHays are working with the NHS to find a temporary Telephone Advisor to join them in Luton for what is initially a 12 week role.Your new roleYou will be a Telephone Advisor, helping to coordinate patients through to the right referral teams. You will be provide information to callers regarding...

  • Student Advisor

    1 week ago


    Luton, Luton, United Kingdom University of Bedfordshire Full time

    Application closing date18/05/2023LocationLutonSalaryGrade 5 - £25,285 to 28,929 per annum pro rata.Contract1 year fixed-term contract. Part time, 0.5 FTE hours per week.Monday and Tuesday:11:00 - 15:00, Wednesday - Friday: 11:00 - 14:30Contractual hoursBlankBasisBlankJob category/typeProfessional servicesAttachmentsBlankJob informationWe are looking for a...

  • Parts Advisor

    1 week ago


    Luton, Luton, United Kingdom Pybus Recruitment Full time

    Job Title: Parts AdvisorLocation: Luton LU1 1UUSalary: Up to £28,000 (depending on experience and qualifications) + bonus + otherexcellent benefits listed belowNO WEEKENDSCompany Benefits Competitive salary 29 days holiday including public holidays plus additional days with service Pension contributions- £1,000 recommend a technician bonus incentive...

  • Bodyshop Advisor

    1 week ago


    Luton, Luton, United Kingdom BMW Group Retail Full time

    Sytner Luton is looking for a Bodyshop Advisor.Your roleAs a Sytner Bodyshop Advisor, you will meet and greet our customers and give them the highest level of care and attention. You will manage repairs through from start to finish, providing an initial assessment of the cost of vehicle damage, monitoring the vehicle's progress as the repair is undertaken,...

  • Sales Advisor

    1 week ago


    Luton, Luton, United Kingdom Lagardère Travel Retail (UK & IRE) Full time

    Our Aelia Duty Free store at Luton Airport is currently looking for energetic, enthusiastic Sales Advisor to join the team.Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy...