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Retail Salesperson
5 months ago
Saint and Sofia is a fast-growing consumer brand creating modern luxury fashion and accessories, with a twist. Started in January 2020 and based in London, our commitment to great design, quality of service and sustainability has been demonstrated through features in The Times and Financial Times, partnerships with The Prince’s Trust, Natural History Museum and Trees for Cities as well as 18,000* excellent customer reviews on Trustpilot and Google.
Saint and Sofia serves customers in the UK, USA and Europe. Our exceptional operations team brings experience from Ted Baker, Made.com, Ernst & Young, JP Morgan, and Caffé Nero.
ABOUT THE ROLE
This is a Full Time 8-week contract opportunity.
As a Sales Associate at Saint and Sofia, you will play a vital role in delivering exceptional customer service and driving sales in our luxury retail environment. You will represent our brand with professionalism and enthusiasm, assisting clients in finding the perfect products to suit their individual tastes and preferences.
Responsibilities:
- Customer Engagement:
- Provide personalised product recommendations and styling advice based on the customer's style, occasion, and budget.
- Build rapport with customers to establish long-term relationships and encourage repeat business.
- Sales and Revenue Generation:
- Meet or exceed sales targets by actively promoting products, upselling, and cross-selling to maximise each customer interaction.
- Stay informed about current promotions, new arrivals, and product features to effectively communicate benefits and drive sales.
- Process transactions accurately and efficiently, including handling cash, credit cards, and gift cards.
- Product Knowledge and Merchandising:
- Maintain a thorough understanding of our product offerings, including materials, construction, and care instructions.
- Assist with merchandising tasks such as restocking shelves, arranging displays, and maintaining visual aesthetics to enhance the shopping experience.
- Monitor inventory levels and communicate replenishment needs to management to ensure products are readily available for customers.
- Customer Service Excellence:
- Provide attentive and proactive assistance to resolve customer inquiries, address concerns, and ensure a positive shopping experience.
- Handle returns and exchanges with professionalism and adherence to store policies.
- Follow up with customers post-purchase to ensure satisfaction and encourage feedback.
- Team Collaboration:
- Collaborate with colleagues to achieve collective sales goals and maintain a cohesive team environment.
- Support fellow associates during peak periods or special events to ensure efficient operations and exceptional customer service.
- Contribute to a positive work culture by embracing teamwork, open communication, and a shared commitment to excellence.
Qualifications:
- Previous retail sales experience, preferably in a luxury fashion environment.
- Passion for fashion and a keen eye for style trends and designer brands.
- Strong communication and interpersonal skills with the ability to engage customers effectively.
- Detail-oriented with excellent organisational skills and the ability to multitask in a fast-paced environment.
- Availability to work flexible hours, including weekends.
Benefits:
- Competitive package with opportunities for performance-based incentives.
- Employee discounts on luxury fashion products.
- Training and development opportunities to enhance your skills and grow within the company.
- A dynamic and inclusive work environment that celebrates individuality and creativity.
Join our team and become an ambassador of contemporary fashion, where every interaction is an opportunity to create a memorable and exceptional shopping experience.
