Front of House Hostess-Receptionist

5 days ago

Greater London, United Kingdom Head South Hair & Beauty Studio Full time

Head South Hair & Beauty Studio are seeking a motivated and enthusiastic Receptionist to join our trendy salon located in the heart of Battersea at Northcote Road. The ideal candidate will have a passion for the beauty industry, a commitment to excellent customer service, and the ability to thrive in a dynamic salon environment.


Part-time only 3-4 days a week.


Availability to work during Christmas and New Year is ESSENTIAL

19th December to 24th December - 27th December to 30th December - 2nd January to 5th January.


Availability to work FULL DAY ON Thursdays, Fridays and Saturdays is required.


Previous experience/knowledge in the hairdressing/beauty industry is required.


What we offer:

  • £12.50 an hour plus incentive schemes based on performance.
  • Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
  • Referral program.
  • Performance bonus scheme.
  • Top-rated hair services for free (T’s and C’s apply).
  • Exceptional staff discount for products.
  • Executive training program provided by directors - grow your career to become a Salon Manager.
  • Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others)
  • Attendance to exclusive Fashion Events.
  • Exposure working with A-list clients and Multinational Brands.
  • Modern and inclusive Team Member’s areas.


Key Responsibilities:

  • Communication: Answer phone calls and respond to client messages, providing accurate information and assistance.
  • Customer Engagement: Actively engage with clients, both in-person and virtually, to foster a welcoming and attentive atmosphere.
  • Scheduling: Schedule and manage appointments efficiently, maximizing stylist availability and client convenience.
  • Transactions: Process payments and handle transactions with accuracy and integrity.
  • Customer Service: Provide exceptional customer service, applying always the Head South customer service methodology ensuring client satisfaction and retention.
  • Social Media: Assist the Social Media Manager in content creation and social media interactions.
  • Salon Maintenance: Maintain a clean and organized work area, adhering to hygiene and safety standards.


Skills and Qualifications

  • Previous experience/knowledge in the hairdressing/beauty industry is required.
  • High school diploma or relevant work experience.
  • Positive and proactive working attitude.
  • Excellent communication skills.
  • Confident, polite, effective, and friendly.
  • Well versed in social media, (Instagram and TikTok).
  • Fluent in English.

 

If you are a team player who is eager to learn and grow with our salon you are the right fit for us

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