Complaints Handler

3 weeks ago

Salisbury, United Kingdom Pertemps Basingstoke Full time

Complaints Case Handler   Temporary likely until the end of the year  Fully Remote Working for a Healthcare provider £30,000 - £33,000 Responsibilities: Independently manage a caseload of complaints and dissatisfactions, including triaging, early resolution, and escalation where necessary, ensuring compliance with NHS & ICSAS complaint handling standards.  Lead or support all investigations into complaints (for stage 1’s), gathering and verifying relevant information, and producing clear, factual reports that support resolution and learning. Act as a point of contact for complainants, families, staff, and external bodies, ensuring timely, sensitive, and informative communication throughout the complaint lifecycle. Maintain and contribute to the development of complaints and dissatisfactions policies and procedures, ensuring alignment wit h NHS regulations & ICSAS guidance, legal frameworks, and best practice guidance. Provide guidance to patients and families on independent complaints and dissatisfactions advocacy services and facilitate resolution through mediation and constructive dialogue. Requirements: Experience of managing a case load of complaints within a healthcare or public sector environment, ideally within mental health or social care services Proven ability to handle complex and sensitive complaints independently and empathetically Strong understanding of NHS complaints procedures and ...

  • Complaints Handler

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    Salisbury, United Kingdom Pertemps Basingstoke Full time

    Complaints Case Handler Temporary likely until the end of the year Fully Remote Working for a Healthcare provider £30,000 - £33,000 Responsibilities Independently manage a caseload of complaints and dissatisfactions, including triaging, early resolution, and escalation where necessary, ensuring compliance with NHS & ICSSA complaint handling standards. Lead...

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