Donations Processing Officer
2 weeks ago
Job DescriptionCharity People is excited to be partnering with a wonderful childrens charity to recruit for a Donor Care Officer. This is a key role in the Fundraising & Finance team you will be ensuring excellent donor stewardship and smooth processing of financial and supporter data.Job Title: Donor Care OfficerLocation: Hybrid working with 1 day in London officer per week remote option considered for those outside of LondonContract: Temporary 3 months 28-35 hours per week flexibleSalary: 15.38-18.13 per hour plus holiday payAbout the roleThe successful candidate will be responsible for managing donor data within the ThankQ CRM system reconciling income with the support of the finance and fundraising team and providing exceptional supporter care through timely and personalised communications. They will work closely with colleagues across fundraising and finance ensuring that supporters feel valued and informed about the impact of their contributions.Responsibilities:Serve as the first point of contact for donors ensuring that all donations are processed promptlyBe responsible for all donor entries and conduct donor researchSupport mid-level donors interested in increasing their engagement.Accurately input and maintain supporter records and donor opt-ins/opt-outs in the Thank Q CRM system.Generate reports and insights to support fundraising strategy and donor stewardship.Collaborate with the Fundraising team to enhance database procedures for data capture and income recording enabling more effective donor stewardship andprospectingConduct quarterly thank you letter audits to ensure consistency and quality in donor communications.Process and reconcile donations including Direct Debits Standing Orders and online giving platforms.Maintain accurate records of online giving platform data.Support the finance team with coding and tracking income across different fundraising streams.Produce regular financial reports for internal stakeholders.Conduct monthly income reconciliation and batch approvals with finance team.Support the fundraising manager with quarterly Gift Aid claims by pulling the reports off Thank Q and calculating the claim and checking eligibility.Process ThankQ donations and send thank you letters.Reconcile income between ThankQ and the bank.About YouThis role requires a highly organised competent and proactive individual with strong administrative skills understanding of GDPR and maintain data integrity familiarity with third party fundraising platforms such as Justgiving and Enthuse. Knowledge of automation would be an asset and experience of ThankQ CRM is essential to this role. A keen eye for detail and the ability to build positive relationships with donors.Charity People is a forward thinking inclusive organisation that actively and deliberately promotes equity diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.Required Experience:Unclear Seniority Key Skills English Language,JSP,IT Help Desk,General Services,After Sales Service,Commerce Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 15 - 18
-
Supporter Donations Assistant
3 days ago
London, United Kingdom Macmillan Cancer Support Full time**Permanent** **Full time (34.5 hours) - **we are open to a conversation about how you work these hours **Location -** Split between home and our London Office : minimum 1-2 days per/week in the office OR Home-Based - _*training provided in London office_ **London**:£24,500 - £27,500 per/annum **National**:£21,450 - £24,000 per/annum Looking to gain...
-
Donations Facilitator
3 days ago
London, United Kingdom Causeway Charitable Services Full timeJob description We’re excited to offer a fantastic opportunity for a LifeSupply Facilitator to join our passionate LifeSupply Team at Causeway. As LifeSupply Facilitator, you will play a vital role in distributing material assistance to service users at Causeway. You will contribute on improving service user’s access to material assistance during their...
-
Supporter Donations Assistant
1 day ago
London, United Kingdom CAFOD Full timePlease note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months) Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis) Job Profile Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal...
-
Income Processing Officer
1 week ago
London, United Kingdom The Talent Set Full timeJob description The organisation: We are excited to be partnered with a wonderful Heath charity in their search for a new Income Processing Officer to join their team for an initial 6-month contract. Key responsibilities: - **Collaborate** with the Contact Centre to fulfil fundraising queries - **Record** activity and correspondence on Raisers Edge...
-
Income Processing Officer
2 weeks ago
London, United Kingdom British Red Cross Full time**Income Processing Officer** **Location: London** **Hours: 35 hours per week** **Contract: Permanent** **Salary: Up to £29,344 per annum (inclusive of Inner London Weighting allowance)** **Can you take responsibility for ensuring that all donations received at our UK central office in London, are banked in line with regulated practices?** **About this...
-
London, United Kingdom AWD online Full time**Charity Donations Administrator / Administrative Assistant**with excellent customer service, interpersonal and communicative skills, who is highly organised and able to adapt easily to changing priorities is required for an internationaldevelopment charity based in London. **SALARY**:Starting from £28,107 - £30,916 per annum (includes London...
-
Supporter Donations Assistant
2 days ago
London SE JB, United Kingdom cafod Full timeContract: 1 Year (Fixed Term)Location: Office Based - London SE1Please note that, due to the nature of this role, it cannot be offered on a home-working or hybrid basisJob ProfileAre you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are...
-
Supporter Donations Assistant
2 days ago
London SE JB, United Kingdom cafod Full timeContract: Permanent (Full Time)Location: Office Based - London SE1Please note that, due to the nature of this role, it cannot be offered on a home-working or hybrid basisJob ProfileAre you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation?...
-
Supporter Donations Team Leader
3 days ago
London, United Kingdom Macmillan Cancer Support Full timeTeam Leader - Supporter Donations Full-time (34.5 hours with flexible working) Dual London/Home £29,000- £33,000 per annum Are you an experienced Team Leader, who is passionate about brilliant customer service, has interest in developing people, experience in managing busy workloads, is well organised and result driven? Are you looking to gain customer...
-
Regional Tissue Donation Nurse Specialist
2 days ago
London, Greater London, United Kingdom NHS Blood and Transplant Full timeRegional Tissue Donation NursePlease be advised we have one Permanent Part-Time post available, working 22.5 hours per week, and two Fixed Term/Secondment posts available for 12 months, working 37.5 hours per week.Job SummaryThis exciting new post will provide an opportunity to influence after death culture with regards to tissue donation.The post will...
