Supporter Donations Assistant

Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months) Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis) Job Profile Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people? The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes. Key Responsibilities Supporter Care: Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way. Provide phone cover to the Supporter Care team as required. Provide reception cover to the Supporter Care team as required. Donations: Accurately code donations received, ensuring agreed departmental procedures are followed. Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms. Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records. File and archive financial data, while adhering to strict audit controls. Gift Aid: Understand Gift Aid and its application within CAFOD. Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC. Thanking: Produce and dispatch letters to thank and acknowledge donations received. Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch. Contribute to ongoing enhancement and improvement of supporter thanking Post/banking: Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels. Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.  All SDT staff are expected to: Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings. Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required. Participate in training and other activities as requested by the line manager Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals. Rotate through all key tasks within the team / section.   This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification. Safeguarding All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.   Job Specific Competencies  Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy. Ability to communicate professionally with supporters, from individual givers to religious communities. Displays excellent written and verbal communication skills. Ability to build strong collaborative relationships with colleagues. Desirable Criteria Experience with CRM software/ database Please click here for a full list of CAFOD’s Staff Benefits Come and join us and help make a real difference in the lives of the world’s poorest communities. CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.