Call Centre Operator
2 weeks ago
Title:Call Centre Operator (4on 4off) 12 Month FTCAbout KBR and the ProjectKBR Government Solutions delivers unique fast-paced and challenging projects throughout Europe the Middle East and Africa our clients include UK and overseas Governments with projects operating in defence infrastructure facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of life support services to the military to Portfolio Programme & Project management to Consultancy services) resulting in a variety of work and a genuine claim that no two days are the same.Your RoleOur busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on a 4 on 4 off basis (this is 4 days on 4 days off and the shift patterns will rotate across mornings afternoons and nights)Under close supervision you will be operating in the contact centre answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.Core Responsibilities and Duties To act as the initial point of contact for the customer collating and recording all relevant details of requests providing accurate and relevant informationResponsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work ordersResponsible for resolving queries and complaints by applying a first call resolution plan to each callTo create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard requiredTo enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely mannerTakes ownership for own performance actively seeking opportunities to improve and developEnsure the highest standard of customer service at all timesTo take action to keep up to date with changes across the teamComply and embrace KBRs Zero Harm policy to encourage safe and secure working environmentsQualificationsEssential:GCSE (or equivalent) Maths and EnglishHold have held or eligible to apply for security clearanceWe Deliver Together. Required Experience:Contract Key Skills Corporate Paralegal,Car Driving,Design Engineering,Electrical Controls,Consultancy Employment Type : Full-Time Experience: years Vacancy: 1
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Call Centre Trainer
23 hours ago
Swindon, United Kingdom Oak Furniture Land Full time**Reports To**: Training and Quality Manager Role Purpose At Oak Furnitureland, the Customer Centre is the heart of our business and the voice of our customers. We are looking for a call centre experienced trainer to support our teams by providing learning and development training, assisting them in having the right knowledge, skills and behaviours to...
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Inbound Call Centre Operator
2 weeks ago
Swindon, United Kingdom CLEAN SLATE TELEVISION LIMITED Full time**Duties**: - Handle inbound and outbound calls in a professional manner, ensuring a positive experience for customers. - Analyse customer needs and provide tailored solutions, enhancing customer satisfaction. - Upsell products and services where appropriate, contributing to the overall success of the team. - Maintain accurate records of customer...
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Call Centre Operator
7 days ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (Part-Time) About KBR and the Project KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of...
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Call Centre Operator
23 hours ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (4on 4off) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range...
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Call Centre Operator
2 weeks ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (4on 4off) About KBR and the Project KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of...
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Call Centre Operator
23 hours ago
Swindon, United Kingdom KBR Full time**Title**: Call Centre Operator (4on 4off) **About KBR and the Project** KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range...
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Call Centre Advisor
7 days ago
Swindon, United Kingdom Brook Street Full timeCall Centre Advisor to start in March or April " Location: Swindon " Permanent " Full time, 37.5 hours per week Mon-Fri (rolling two-week shift pattern 9:00 - 17:30 one week then 10:00 - 18:30 the following week) " Salary £21,000 per annum (£27,000 OTE per annum) " Start dates in March / April " Free parking on site We are looking for Call Centre Advisors...
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Swindon, United Kingdom National Trust Full time**INTERNAL APPLICANTS ONLY PLEASE** We are now looking for a Call Centre Operations Supervisor to join our friendly and busy Supporter Services team. You’ll be responsible for the day-to-day delivery of the National Trust’s Supporter Service Centre (SSC) and supporter administration processes. Identifying and developing new and improved services to meet...
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Call Centre Agent
1 week ago
Swindon, United Kingdom OCEAN PROXIMITY SERVICES LTD Full timeAs a Call Centre Representative, you will be responsible for handling inbound and outbound calls to assist customers with their enquiries and provide exceptional service. This role requires effective communication skills and the ability to navigate computer systems efficiently. **Duties**: - Answer incoming calls promptly and professionally - Assist...
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Call Centre Operator
7 days ago
Swindon, United Kingdom KBR Full timeCall Centre Operator (4on 4off) 12 Month FTC KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa - our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we...
