Inbound Call Centre Operator
2 weeks ago
**Duties**:
- Handle inbound and outbound calls in a professional manner, ensuring a positive experience for customers.
- Analyse customer needs and provide tailored solutions, enhancing customer satisfaction.
- Upsell products and services where appropriate, contributing to the overall success of the team.
- Maintain accurate records of customer interactions through data entry into our systems.
- Demonstrate excellent phone etiquette while managing multiple calls efficiently.
- Collaborate with team members to improve processes and enhance service delivery.
**Requirements**:
- Strong analytical skills with the ability to assess customer needs quickly.
- Excellent communication skills, both verbal and written.
- Experience in upselling or sales within a call centre environment is an advantage.
- Ability to work well under pressure while maintaining a positive attitude.
- Previous experience in a call centre or customer service role is preferred but not essential.
- A commitment to providing outstanding customer service at all times.
If you are looking for an exciting opportunity to grow your career in customer service, we encourage you to apply
**Job Types**: Full-time, Permanent
Pay: From £24,024.00 per year
Additional pay:
- Commission pay
- Performance bonus
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Swindon, SN1 5ED: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 23/10/2024
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