Customer Relationship Manager

2 weeks ago

Leeds, United Kingdom pyramid8 Full time

Pyramid8 are recruiting for a Customer Relationship Manager for an organisation in Sherburn. They are looking for an efficient manager with impeccable organizational skills and an eye for detail. You will manage key customer relations with high value customer as we as being a dedicated individual to provide managerial guidance and ensure the smooth operation of their office using an ERP System. This role involves supporting both office and field-based managers through various tasks as required.

Established over 50 years ago they have continuously developed their niche products in the furniture manufacturing industries. As a team they continually strive to gain total knowledge of developments and changes within the markets they operate in so that they can identify and fulfil each customer’s needs.

They build business on long term relationships and a culture of continuous improvement.

As a Customer Relationship Manager you will be:

  • Managing and planning using ERP systems and processing Customer orders and demand planning.
  • Managing Workload and Workflow: Oversee the workload and workflow of the sales office to maintain efficiency.
  • Supervising Sales Administration Staff: Provide direction and support to sales administration staff members.
  • Customer Query Management: Respond to general customer queries such as proof of delivery, invoice copies, and dispatch details promptly and accurately.
  • Stock Availability: Check and review stock availability to ensure seamless operations using ERP Systems.
  • Order Management: Progress and chase outstanding orders, providing accurate information to both customers and account managers.
  • Data Management: Perform data entry tasks, maintain contact lists, and manage spreadsheets effectively.
  • Customer Service Management: Handle customer service queries and provide necessary support.
  • Work within a European Team and develop good working relationships to meet Customer expectations using MS Teams and in person meetings.
  • Attend UK and European Trade Shows as required.
  • Provide administrative support to sales, management, and marketing teams. Reporting: Generate reports as directed by management.
  • Communication Management: Answer and direct phone calls, as well as provide general support to visitors.

Additional Responsibilities:

  • Regularly check and expedite to ensure availability of resources.
  • Coordinate with appropriate contacts in overseas factory.
  • Provide regular reports as requested.
  • Plan and maintain a reliable diary and filing system.
  • Travel to Slovenia as required.

Essential Knowledge and Skills:

  • Strong communication skills, with an ability to analyse and solve problems effectively.
  • Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing and MS Office.

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