General Manager

4 weeks ago

York, United Kingdom Splendid Hospitality Group Full time

Splendid Hospitality Group built and opened Hotel Indigo York in July 2015. This boutique hotel is ideally located for both business and leisure travellers with its proximity to the city centre. Surrounded by culture and steeped in rich history, Hotel Indigo York shares its neighbourhood with the iconic historical sites of York.

The individual design reflects York's rich chocolate heritage of the chocolate founding families, Rowntree, Terry and Craven, and the city's stonework resonates throughout the hotel. Every room is stylish and uniquely designed to create a comfortable and inviting environment for guests. Our No. 88 Walmgate restaurant is the proud winner of IHG Best Breakfast not once - but twice

Job Description

Our General Manager at Indigo York should be supportive, proactive, analytical, and entrepreneurial; creating extraordinary experiences for our guests, fostering an empowered environment for our Splendid Family Members, whilst working closely with all key business partners to drive and achieve quality results. The General Manager acts as an ambassador for Splendid Hospitality Group, reflecting the company culture and values.

Our General Manager at Indigo York reports directly to the Regional General Manager. The role requires an energetic leader who will inspire and enable the team to deliver for our guests and clients.

As General Manager, you will be fully accountable for exceeding guest expectations and achieving the hotel's financial goals.

Key Responsibilities
  1. Support, coach and challenge HODs to encourage effective decisions.
  2. Coaching, mentoring, and developing members of the team.
  3. Control payroll in line with budget on a weekly, monthly, and annual basis.
  4. Collaborate with non-operational departments such as Sales, Marketing, and Revenue to drive profit and maximise revenue.
  5. Ensure the smooth running of the hotel, managing all areas of the business and delivering the highest levels of guest service experience.
  6. Work proactively with all key stakeholders to maximize guest satisfaction and comfort.
  7. Develop and implement strategies where key hotel metrics are identified, communicated and delivered.
  8. Manage and review the life cycle of the team within the hotel, fostering a culture of growth, development and performance.
  9. Own the hotel budget, business and sales plan, ensuring all areas of the business are controlled.
  10. Build and maintain effective working relationships with all key stakeholders and business partners.
  11. Engage with the local community to drive hotel and commercial awareness.
  12. Ensure adherence to all legislation and best practice activities.
  13. Identify and capitalize on new revenue streams and business opportunities.
  14. Explore business strategies with a thinking outside the box attitude.
  15. Be a strong all-round character who can tackle all areas of the business.
What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow. We offer:

  • Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide.
  • 33 days holiday.
  • Wage stream – Stream up to 50% pay as it is earned.
  • Splendid Family discounts across our group - on accommodation, food and drink.
  • Company Pension salary sacrifice scheme.
  • Retail Trust Employee Assistance Programme (EAP).
  • Up to 20% annual bonus.
About Us

The team is very passionate, enthusiastic, and energetic The culture in the hotel is very important, focusing on delivering the Hotel’s goals and objectives while creating a fun and great work/life balance for all

Role in our Family

To be considered for this role, you must have current experience as a Hotel or General Manager within a hospitality environment.

Key Experience Include:

  • Proven experience as a General Manager, with strong commercial acumen and the ability to drive sales.
  • Ability to take appropriate action where necessary and get fully engaged in budget setting.
  • A proven ability to work within a matrix organisation alongside key stakeholders.
  • In-depth knowledge of the local market and a solid network within the industry.
  • Expertise in business planning and developing innovative initiatives to enhance guest experiences.
  • Up-to-date knowledge of statutory obligations, including health and safety compliance.
  • Exceptional people management skills, with a track record of coaching and developing teams.
  • Sharing the goals and values of the group within your team to drive team buy-in and loyalty.
What Happens Next

Does this role suit your skillset? Apply now; you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful, we’ll invite you to meet one of the team to learn more about you and your experience. At Splendid, our goal is to offer exceptional experiences for both our guests and our staff. Our team members at Splendid are committed to creating memorable guest experiences while also maintaining a great work environment. Come and find out why Splendid is the best choice for your next career opportunity.

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