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Office & E-Commerce Manager

2 months ago

Loughton, United Kingdom Colville Search Limited Full time

Whether you are a runner, weightlifter, or someone who wants to lead a healthy lifestyle, our client a drinks brand has a product that can help you achieve your goals. A protein and electrolyte waters are the go-to drink for those who want to perform and feel at their best. These drinks are designed to help everyone stay hydrated and maintain their energy levels during all activities you get through in your day.

 

Having secured the role of Official Hydration Partner across top flight sports teams, including a premiership football team  landed in numerous overseas markets, and began expansion into needs the right talent to drive the company through this next growth phase

 

 

 

Overview of role

 

Our client is seeking a proactive and versatile Office and E-Commerce Manager to join our expanding team. This role uniquely blends the responsibilities of managing day-to-day office operations with overseeing our e-commerce platform and customer experience. The ideal candidate will have strong skills in office management, e-commerce optimisation, and customer support, with a focus on driving operational efficiency and enhancing the online shopping journey.

 

The right person thrives in a fast-paced environment, is seeking a role in a company underpinned by an authentic mission, and willing to “get their hands dirty” to achieve it

 

Key Responsibilities:

 

Office Management:

 

Oversee the smooth operation of the office, including facilities, vendors, procurement of supplies, and management of the Office budget / P&L as agreed with the General Manager

 

Manage administrative functions such as filing systems, correspondence and mail handling Manage IT vendors and staff equipment essentials with support from finance

 

Arrange and manage travel bookings for staff, ensuring cost-effectiveness and alignment with budget approvals

 

Ensure compliance with health and safety regulations, conducting regular safety checks and implementing office protocols

 

Plan and execute the company’s social calendar and events to budget, fostering a positive office culture

 

 Oversee office hygiene and environment standards, ensuring a clean and welcoming workspace

 

 Lead the onboarding process for new staff, managing affiliated administrative tasks to ensure a smooth integration

 

 

 

E-Commerce Management:

 

Manage and optimise the companies e-commerce platform and online channels, ensuring a seamless customer experience from product search to checkout, managing all 3rd party suppliers to target and budget, as agreed with the General Manager

 

 Oversee stock management, product listings, inventory management, and order processing to ensure accurate and timely fulfilment

 

 Implement and manage online promotions, pricing strategies, and product updates in coordination with the sales and marketing teams

 

 Work with 3 rd party suppliers to analyse website performance metrics, customer behaviour, and sales data to optimise our e-commerce channels

 

Report on E-Commerce KPIs, as agreed with the General Manager, and use these to identify opportunities to improve these channels

 

Ensure adherence to all relevant GDPR, personal privacy and customer protection legislation through all of the online channels

 

 

 

Customer Experience:

 

Integrate and manage customer support channels, ensuring timely and effective resolution of inquiries and issues

 

 Work with the Data Team analyse customer feedback to continuously improve the online shopping experience.

 

 Implement personalisation features and targeted marketing strategies to boost customer engagement and retention

 

 

 

Cross-Functional Collaboration:

 

Work closely with the sales, marketing, and IT teams to align office operations and e- commerce strategies with overall business goals

 

Collaborate with the Logistics team and 3 rd party partners to ensure efficient and cost-effective order fulfilment and delivery

 

Support the execution of marketing campaigns by coordinating online promotions and ensuring consistent brand messaging.

 

Required Skills & Experience:

 

 

 

4+ years proven success in sales roles within the food & beverage industry – ideally with mid-challenger or larger brands, bringing best practice in this area into the business

 

Strong understanding of health and wellness trends

 

Ability to think creatively and strategically with a growth mindset

 

Proven sales experience with a track record of hitting targets across multiple channels

 

Understanding of P&L management

 

Proven track record of successfully managing Offices, business support and back-end E-Commerce channels

 

Other information:

 

Salary range: GBP 45,000, bonus (discretionary)
 Working hours: Mon to Fri, 08:30 – 16:30 (hybrid working model though preference for 3-4 days in office in negotiation with line manager)