3rd Line Infrastructure Engineer

Location: UK - Bristol Job-ID: 215298 Contract type: Standard Business Unit: Information TechnologyLife on the team3rd Line Infrastructure Engineer SC Cleared (x2 sought)Competitive Salary on-call overtime comprehensive and flexible benefitsCorsham - (full-time in office)Must be SC Cleared or willingness to undertakeA fantastic opportunity has arisen for3rdLine Infrastructure Support Analyst to join our3rd line support team based at one of our client locations in CorshamThe successful candidate will join our shared delivery team providing proactive and reactive support of the estate management including resolution of incidents root cause analysis and completion of change requests.The roles will focus on incidents increasing the first time fix rates ensuring SLAs are met and wider call management.What youll doTechnical 80%Call and incident ManagementRespond to service calls and resolve incidents to ensure SLA targets are achievedIncrease the First Time Fix rateAdhere to escalation proceduresAssist with technical escalations for other team membersMonitor call queue and follow up with specialist support teams for resolutionAdhere to customers and Computacenters Security PoliciesAdministration 20%Participate in team and sector meetingsUtilise the relevant ITSM tool suite to monitor progress of all incidentsEnsure accurate completion of all incident records and associated paperworkMonitor and update the call management system as requiredAssist with SLA reportingWhat youll needThe role requires hands-on experience with Thales Luna Backup HSM 7 Luna Network HSM 7 Luna PED (PIN Entry Device) and Luna Remote PED. Responsibilities include the deployment configuration and maintenance of hardware security modules (HSMs) to ensure secure key management and cryptographic operations across enterprise environments. The candidate should be proficient in managing secure key backups using the Luna Backup HSM integrating Luna Network HSMs into secure networks and operating both local and remote PEDs for secure authentication and key loading. Familiarity with HSM firmware upgrades partition management and troubleshooting of HSM-related issues is essential.5 years experience managing maintaining configuring and troubleshooting large scale hybrid environments3 years experience with Microsoft Windows Server Operating Systems Windows Active Directory and Entra ID VMware/Hyper-VCurrently holds SC or above clearance level.Has a good understanding of ITIL Service Operations; Incident Request Problem & Change Management as it relates to a support roleAble to communicate clearly with peers as well as managementSelf-driven and resourceful to achieve goals independently as well as work well in groupsFlexibility to adjust to changing requirements schedules and prioritiesThe ability to socialize ideas make recommendations and gather team consensus to move forwardExcellent communication writing meeting facilitation skillsTechnical qualifications i.e. Microsoft Windows Server Vmware Vsphere Microsoft Azure ServicesFamiliarity of PowerShell to accomplish tasks and provide reportingDesired:In depth experience in a 3nd Line Support capacity with demonstrable experience of resolving incidents in complex environmentsGood understanding of supporting server infrastructure within a hybrid ( multi-platform ) environmentManagement of Microsoft Windows Server within a hybrid environmentExpert in providing operational support for identity services including Authentication Authorization Access FederationAccurate and logical problem solving skillsAbility and desire to excel in a team environmentActive Directory deployment/configuration/troubleshooting skills including Group PolicyEntra ID authentication service and access control including conditional access policies / enterprise application deploymentSupporting Microsoft Windows Networking Services such as DNS/DHCPManaging Anti-Virus services and reportingAdvantageous:Modern Device management (Intune Workspace One)Azure Privileged Identity Management and Identity GovernanceHold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)Hold Microsoft Identity and Access Administrator Certification (SC-300)Converged technologies (Simplivity UCS)Virtualisation (VMware Hyper-V)About usWith over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business. Key Skills Jenkins,Ruby,Python,Active Directory,Cloud,PowerShell,Windows,AWS,Linux,SAN,Java,Troubleshoot,Backup,Puppet,hardware Employment Type : Full Time Experience: years Vacancy: 1