Customer Service – Post Sales Order Processor
3 weeks ago
Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.Customer Service – Post Sales Order ProcessorRole Purpose:To contribute to the success of Esco through detailed, efficient, office support and professionalism internally and with customers and suppliers in line with Esco business objectives. This is a detail orientated role requiring varying tasks working with all departments, requiring good judgement, organisation and the ability to remain calm and professional in all situations.Location:Office based, Monday to Friday 08:00 hours to 16:30 hoursReporting Relationships:Service Engineering Manager / General Manager – Direct ReportingVice President - Esco GB Ltd – Indirect ReportingEsco Board of Directors – Indirect ReportingJob Description:The role of Customer Service Post Sales Order Processor will be inclusive of but not necessarily limited to the following for Esco GB Ltd.Principle Accountabilities - Order Processing:· When Purchase Order is received, check it against the quotation and if there are discrepancies request the customer and/or pre-sales to amend the PO or/and quote· Tabulate the order into the PO registry· Check the inventory if stock is available to determine the lead time to give to customer· If the ordered item is out stock, request purchaser to order from factory or from local suppliers· Key in the order into Business Central (BC) and then generate order confirmation (OC)· Send the quotation, PO and OC to the General Manager and the Accountant for approval· Once approved, send to customer· Answer customer queries about their orderNote:1. Each order takes different amounts of time to finish depending on how many items in the order.2. Processing of service orders is a lot more complicated because the order needs tagging to the service items.3. If a service item card does not exist, the creation of one would need to be implemented.Person Requirements:· Organisational and Planning Skills: Ability to manage multiple projects and meet deadlines· Ability to work independently and as part of a team· Communication and Interpersonal Skills: Strong interpersonal and communication skills for building and maintaining relationships with customers, representatives and colleagues· Competent with CRM systems and Microsoft Office suite· Understanding of customer service principles and best practices· Good standard of general education, GCSEs or equivalent in English and Maths (grade C or above)· Strong attention to detail with accurate data entry skills· Customer-focused attitude with a positive and professional manner· Reliable, organised, and able to work under pressure· Flexible and adaptable to changing business needs· Strong sense of accountability and ownership· Previous experience in customer service, administration, or order processing· Handling customer queries and complaints professionally
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Customer Service – Post Sales Order Processor
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Barnsley, United Kingdom Esco Full timeEsco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making...
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