Customer Service – Post Sales Order Processor
2 weeks ago
Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries. Customer Service – Post Sales Order Processor Role Purpose: To contribute to the success of Esco through detailed, efficient, office support and professionalism internally and with customers and suppliers in line with Esco business objectives. This is a detail orientated role requiring varying tasks working with all departments, requiring good judgement, organisation and the ability to remain calm and professional in all situations. Location: Office based, Monday to Friday 08:00 hours to 16:30 hours Reporting Relationships: Service Engineering Manager / General Manager – Direct Reporting Vice President - Esco GB Ltd – Indirect Reporting Esco Board of Directors – Indirect Reporting Job Description: The role of Customer Service Post Sales Order Processor will be inclusive of but not necessarily limited to the following for Esco GB Ltd. Principle Accountabilities - Order Processing: · When Purchase Order is received, check it against the quotation and if there are discrepancies request the customer and/or pre-sales to amend the PO or/and quote · Tabulate the order into the PO registry · Check the inventory if stock is available to determine the lead time to give to customer · If the ordered item is out stock, request purchaser to order from factory or from local suppliers · Key in the order into Business Central (BC) and then generate order confirmation (OC) · Send the quotation, PO and OC to the General Manager and the Accountant for approval · Once approved, send to customer · Answer customer queries about their order Note: 1. Each order takes different amounts of time to finish depending on how many items in the order. 2. Processing of service orders is a lot more complicated because the order needs tagging to the service items. 3. If a service item card does not exist, the creation of one would need to be implemented. Person Requirements: · Organisational and Planning Skills: Ability to manage multiple projects and meet deadlines · Ability to work independently and as part of a team · Communication and Interpersonal Skills: Strong interpersonal and communication skills for building and maintaining relationships with customers, representatives and colleagues · Competent with CRM systems and Microsoft Office suite · Understanding of customer service principles and best practices · Good standard of general education, GCSEs or equivalent in English and Maths (grade C or above) · Strong attention to detail with accurate data entry skills · Customer-focused attitude with a positive and professional manner · Reliable, organised, and able to work under pressure · Flexible and adaptable to changing business needs · Strong sense of accountability and ownership · Previous experience in customer service, administration, or order processing · Handling customer queries and complaints professionally
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Customer Service – Post Sales Order Processor
3 weeks ago
Barnsley, United Kingdom Esco Full timeEsco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making...
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