Head of Resource Planning
2 months ago
What we can offer
An industry competitive salary
Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Access to business resource groups
Training on our company values
What you will do
The role of the Head of Resource Planning is to drive, lead and manage the overall Workforce Management, Resource Planning and MI function for our UK&I Service operations, optimizing the customer experience across all channels.
How you will do it
Development and implementation of strategic resource planning aligned with our organisation’s and operational objectives.
Establish detailed forecast models based on customer demand, growth pipelines and business change.
Creation and monitoring of accurate resource capacity and workloads
Development, implementation, and oversight of robust scheduling activity to ensure service delivery.
Development of comprehensive operational MI that informs and supports decision making.
Development, managing and monitoring the commercial and budgetary performance of the operations, maximising opportunities, and minimising costs.
Identifying, building, and maintaining positive internal and external stakeholder relationships
What we look for
Experience of successfully working in and delivering Resource Planning in a Service environment at a senior level
Demonstrable experience of planning for both Field and Contact Centre environments.
Role models excellent people management, leadership, coaching and motivational skills.
Ability to deliver in a demanding environment.
Experience in effectively managing a range of tasks and priorities, simultaneously.
Proven record in excellent facilitation, communication, and engagement at multiple levels
Ability to engage, challenge and influence stakeholders.
Experience of working with onshore and offshore contact center’s
Commercially astute.
Excellent root cause analysis, problem solving and troubleshooting skills.
#LI-Hybrid
#LI-SD1
UKJCI23
-
Head of Resource Planning
3 months ago
Manchester, United Kingdom Johnson Controls International Full time**What we can offer** - An industry competitive salary - Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. - Extensive product and on...
-
Head of Resource Planning
3 months ago
Manchester, United Kingdom Johnson Controls Full timeWhat we can offer An industry competitive salary Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. Extensive product and...
-
Head of Resource Planning
2 months ago
Manchester, United Kingdom Johnson Controls International Full timeWhat we can offerAn industry competitive salary Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products. Extensive product and on the...
-
Head of Resource Planning and Optimization
5 days ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Head of Resource Planning and Optimization will drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for Johnson Controls' UK&I Service operations, optimizing the customer experience across all channels.Key ResponsibilitiesDevelop and implement strategic resource planning aligned with the...
-
Head of Resource Planning and Optimization
6 days ago
Manchester, United Kingdom Johnson Controls Full timeAbout the RoleThe Head of Resource Planning and Optimization will drive, lead, and manage the overall Workforce Management, Resource Planning, and MI function for Johnson Controls' UK&I Service operations, optimizing the customer experience across all channels.Key ResponsibilitiesDevelop and implement strategic resource planning aligned with the...
-
Head of Resource Planning
2 months ago
Manchester, England, United Kingdom Johnson Controls International Full timeWhat we can offerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.An industry competitive salary Comprehensive benefits package including annual incentive, pension, medical cover, life assurance, employee assistance program, employee referral scheme, employee discounts including high street...
-
Head of Human Resources
6 days ago
Manchester, United Kingdom Celebree School of Elkridge Full timeAbout the Role:The Head of Human Resources will be a key member of the leadership team at Celebree School of Elkridge, responsible for developing and implementing HR strategies that align with the organization's business objectives. This role will oversee the HR function, providing guidance and support to management and employees across the organization.Key...
-
Head Of Planning
2 weeks ago
Manchester, United Kingdom EH20 group Full timeWe are looking for a Head of Planning to join our team based in the Manchester.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within the business to ensure...
-
Head of Planning
1 week ago
Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways...
-
Head of Planning
1 week ago
Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways...
-
Head of Planning
7 days ago
Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.Ensure you read the information regarding this opportunity thoroughly before making an application.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating...
-
Head of Planning
2 weeks ago
Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen. Purpose of Role : To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within...
-
Head of Planning
3 weeks ago
Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen. Purpose of Role : To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within...
-
Head of Planning
1 month ago
Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within the...
-
Head of Planning
1 month ago
Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within the...
-
Head of Planning
1 month ago
Manchester,, Greater Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within the...
-
Head of Planning
3 days ago
Manchester, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.Ensure you read the information regarding this opportunity thoroughly before making an application.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating...
-
Head of Planning
2 weeks ago
Manchester Area, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen. Purpose of Role : To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within the...
-
Head of Planning
3 weeks ago
Manchester Area, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within the...
-
Head of Planning
3 weeks ago
Manchester Area, United Kingdom Mitie Full timeMitie Telecoms are looking for a Head of Planning to join our team based in the Manchester/Rutherglen.Purpose of Role:To ensure the efficient and effective operation of the Acquisition & Planning department. Developing innovative ways of working and motivating the team to perform at their optimum level. Effectively liaising with other managers within the...