Debt Management Officer
5 days ago
Are you passionate about helping people manage their finances while supporting vital public services North Lincolnshire Council is looking for a dedicated Debt Management Officer to join our Local Taxation and Benefits Shared Service team.As a key member of the Debt Management team you will play a crucial role in recovering and managing debts owed to the Council including Council Tax Business Rates Benefit Overpayments and Sundry Debts. Youll work directly with customers to provide advice negotiate payment arrangements and support financial inclusion.What Youll Be Doing Delivering a high-quality debt recovery service across North and North East Lincolnshire Supporting customers to maximise income and manage debt through tailored advice Attending Magistrate Court hearings and assisting Court Enforcement Officers Using IT systems to manage and recover debt efficiently Contributing to service improvement initiatives and continuous learning Making recommendations in cases of hardship and supporting write-off decisions Liaising with internal departments and external partners such as Citizens Advice Department for Work and Pension and enforcement agenciesWhat Were Looking For Experience in debt recovery customer service and working to deadlines Strong communication and negotiation skills Practical knowledge of Council Tax NNDR Benefits and Sundry Debt legislation Ability to manage sensitive and complex cases with empathy and professionalism Good standard of IT literacy (e.g. Word Excel) and data handling awareness A team player who supports colleagues and contributes to a positive working environment Good oral and written skills with GCSEs or equivalent at Grade 4 (C) or above in English and MathsWhy Join Us A friendly supportive team who care about your health and wellbeing. Agile and Flexible Working including working from home. Healthy Work/life balance Excellent terms and conditions including Local Government Pension Scheme Great holiday entitlement Wide range of benefit schemes Opportunities to expand your skills and contribute to service innovation with training & development opportunities The chance to make a real difference in the lives of local residentsBased in Scunthorpe (Agile Working from Home Available)Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.If you would like to find out more please contact Vickie Warhurst Debt Management Team Manager on or The CouncilWe are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe well prosperous and connected. We are ambitious for North Lincolnshire we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values equality of opportunity excellence integrity and self-responsibility in all that we do. The Benefits Staff discountsAnnual leaveAccess to pensions Salary sacrificeschemesFree car parking Eye test and glasses reimbursementsDocumentsRequired Experience:Unclear Seniority Key Skills Databases,Inventory Control,Law Enforcement,Warehouse Experience,Computer Literacy,Business requirements,Sharepoint,Training & Development,Property Management,Public Speaking,Supervising Experience,Stocking Employment Type : Unclear Experience: years Vacancy: 1 Yearly Salary Salary: 25001 - 35000
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Debt Management Officer
2 weeks ago
Scunthorpe, United Kingdom North Lincolnshire Council Full timeDo you enjoy working with customers to achieve positive outcomes and providing excellent customer service? Are you able to work in a busy and varied environment where you get the opportunity to be creative and innovative? Are you able to respond well to change and challenges? If so, we would like to hear from you! We are looking to recruit a Debt...
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Debt Management Officer
2 weeks ago
Scunthorpe, United Kingdom North Lincolnshire Council Full timeAre you passionate about helping people manage their finances while supporting vital public services? North Lincolnshire Council is looking for a dedicated Debt Management Officer to join our Local Taxation and Benefits Shared Service team. What You’ll Be Doing Deliver a high‑quality debt recovery service across North and North East Lincolnshire Support...
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