Second Line Technician

2 weeks ago

Esher, United Kingdom Class Technology Solutions Ltd Full time

Second Line Technician needed to cover one of our clients Schools in the Esher area.

We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area.

This is an exciting opportunity for a Technician to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first.

Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

Your responsibilities will include:

  • Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.
  • Take a lead role supporting multiple remote sites personally, working solo.
  • Connect-up and check hardware for normal operation.
  • Set-up a suitable desktop environment for users of a standalone or networked PC.
  • Install all software applications as required.
  • Perform set-up and checking of networked PC's.
  • Perform maintenance task for user accounts.
  • Use simple utilities to change information on the intranet.
  • Provide a good level of technical expertise to all assigned customer networks,
  • To use our ticket-based system to manage and resolve problems.
  • To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.
  • Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.
  • To do complete our regular checks on our client systems.

Requirements

  • Experience in a helpdesk or support environment.
  • Microsoft Server Skills are desirable.
  • Professional and polished communication skills.
  • Experience in the education sector is desirable but not essential.
  • Must have a clean and valid DBS disclosure.
  • Keen desire to learn and expand on your existing knowledge/ skills.

Benefits and Opportunities

We can offer you:

  • An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
  • Exceptional career development and advancement opportunities including Microsoft/Apple training.
  • Opportunities to gain experience in high level IT projects.
  • The potential to progress to the senior levels of our management team.
  • A remuneration scale that encourages and rewards progression and improvement.
  • 25 Days Holiday (loyalty service holiday scheme).
  • Sage Benefits.

If you are interested in this role and would like to find out more, we would love to hear from you.

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