Support Line Coordinator

2 months ago

Esher, United Kingdom Underwriting Solutions Full time

**Company Description**
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

The role will be based at LH&T's Head Office in Esher, Surrey. The position is available on a full-time basis for a 12 month period. 35 hours per week.

This is hybrid working arrangement so home working will be available after the initial training period but we currently expect at least two days a week to be office based.

The coordinator will assist our insurer clients with queries relating to the use of VRR screening tools. The service is offered in real time, often with the customer on hold. The coordinator will not speak directly with the customer. Full training will be given.

Key responsibilities:

- Use your knowledge and skills to provide a friendly and efficient telephone service to turn around client queries in a timely manner
- Maintain accurate statistical records
- Take an active role in the monitoring and analysis of data to identify improvements to the current risk assessment strategy
- Be responsible for reporting key performance indicators to the appropriate clients
- Provide feedback on working protocols and working practices
- Further tasks deemed appropriate by your line manager and company direct

**Qualifications**
We are looking for an individual with:

- An interest in learning about the human body and medical conditions (essential)
- Previous experience of working within a medical arena (desirable)
- Experience within a commercial, travel or insurance setting (desirable)
- Excellent written and spoken English (essential)
- Excellent communication and interpersonal skills (essential)
- Enthusiasm and a willingness to learn (essential)
- Previous experience in a customer service role (desirable) - The ability to work independently as well as within a team (essential)
- Knowledge and/or interest in technology (desirable)

**Additional Information**
In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces list and one of 18 companies on Spain’s Best Workplaces list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
- Be Remarkable by doing something better each day in service to our customers and each other
- Add Value by delivering immediate and sustained results that drive positive outcomes
- Innovate by redefining what’s possible, embracing challenges, and pushing boundaries

**Verisk Businesses**

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insi

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