Customer Support Lead

1 week ago

London, United Kingdom Security Blue Team Full time

About UsSecurity Blue Team provides hands-on practical blue team training that helps defenders advance their cybersecurity careers and deliver value to their teams. We support a global client base including government military law enforcement banks and educational institutions.Alongside our free and paid training products we also offer Blue Team Labs Online a gamified platform for developing technical skills through engaging lab-based challenges.Job OverviewWe are looking for a confident and motivated Customer Support Lead to oversee our support team and ensure customers receive timely high-quality help across all channels. Youll manage the day-to-day operations coach and develop team members and ensure we deliver a consistent excellent support experience.This role combines people management process improvement and operational leadership. Youll work closely with other departments to identify issues streamline workflows and maintain a customer-first approach as we continue to grow.What Youll Be DoingLead coach and develop the Customer Support team through regular 1:1s feedback and performance reviews.Oversee daily operations in Zendesk live chat and community platforms ensuring SLA CSAT and quality targets are achieved. Stepping in to resolve complex or escalated tickets where necessary.Manage scheduling workflows and ticket assignment to maintain efficient coverage and responsiveness.Maintain and update macros internal documentation and support processes for consistency and accuracy.Collaborate with Product Web Cloud and Content teams to improve customer experience and resolve recurring or escalated issues.Partner with B2B Sales to ensure high-quality priority support for enterprise learners.Work closely with the Social Media and Community Manager to align on community platform moderation standards communication tone and community engagement practices.Track and report team performance metrics highlighting trends and opportunities for improvement.Work with leadership and HR to identify training needs develop skills and embed best practices across the team.Contribute to continuous improvement initiatives that enhance workflow efficiency quality and customer satisfaction.What We Need From You3 years of experience in a student customer or technical support role with at least 1 year in a leadership or supervisory position.Proven ability to lead and motivate teams managing both performance and development.Experience with Zendesk Discord and live chat support platforms.Strong communication organisation and problem-solving skills.Comfortable analysing data and using metrics to drive improvements.Collaborative and adaptable with a passion for creating great customer experiences.Experience in education training or cybersecurity environments is advantageous.What Youll Get From Ussalary dependent on experience.Up to 10% performance-based bonus2000 per annum training budget 25 days holiday birthday off UK bank holidaysHealth insurance pension plan and unlimited access to our cyber security training platform.Annual Global Connect to promote team building Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Employment Type : Full Time Experience: years Vacancy: 1

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Support Lead

    2 weeks ago

    London, United Kingdom LoyaltyLion Full time

    **About Us** - LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a loyalty program that is proven to increase customer engagement, retention and spend. Stores using LoyaltyLion typically generate at least $15 for every $1 they spend on the platform. Today...

  • Customer Support Lead

    3 days ago

    London, Greater London, United Kingdom Security Blue Team Full time

    About UsSecurity Blue Team provides hands-on, practical blue team training that helps defenders advance their cybersecurity careers and deliver value to their teams. We support a global client base including government, military, law enforcement, banks, and educational institutions.Alongside our free and paid training products, we also offer Blue Team Labs...

  • Customer Support Lead

    1 week ago

    London, United Kingdom HIVED Full time

    About HIVED At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.Based in London we are a climate and logistics start-up building the first sustainable parcel delivery network at scale powered by a 100% electric an ever-growing industry where unreliable service has long been the norm HIVED...

  • Customer Support Lead

    1 week ago

    London, Greater London, United Kingdom HIVED Full time £35,000 - £55,000 per year

    About HIVED At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing.Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been...

  • Customer Support Lead

    7 days ago

    London, United Kingdom Siemens Healthineers Full time

    Siemens Healthineers has an ideal opportunity for someone with technical and clinical experience seeking a new job in London. We are looking for a full-time Customer Support Lead, and the role comes with an attractive salary and benefits package. As a Customer Support Lead, you will work within the on-site Siemens team at Kings College Hospital delivering a...

  • Customer Support Lead

    1 week ago

    London, Greater London, United Kingdom HIVED Full time £40,000 - £70,000 per year

    About HIVED At HIVED, we're steamrolling forward as one of Europe's fastest growing startups, and our momentum shows no signs of slowing.Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been...

  • Customer Support Lead

    7 days ago

    Greater London, United Kingdom HIVED Full time

    About HIVED At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing. Based in London we are a climate and logistics start‑up building the first sustainable parcel delivery network at scale powered by a 100% electric an ever‑growing industry where unreliable service has long been the norm...

  • Customer Support Quality Lead

    2 weeks ago

    London, United Kingdom Redline Group Ltd Full time

    A world leader in design and manufacturing of leading-edge technologies is looking for a Customer Support Quality Lead to be based at their site in East Sussex to join their growing engineering team. The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of...

  • Customer Support Lead

    5 days ago

    London, United Kingdom Siemens Full time

    As a Customer Support Lead, you will work within the on-site Siemens team at Kings College Hospital delivering a range of medical engineering services in line with the Managed Equipment Service (MES) contract. Some planned weekend and evening work on call is required on a rota basis. **Tasks and Responsibilities**: - Monitor and report on system...