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Business Systems CRM Manager

4 months ago

Stretford, United Kingdom Oliver James Full time

I have partnered with a growing end user seeking a dedicated Dynamics 365 CE and Policy Systems Technology Manager to join their growing team. This is a unique opportunity to influence and improve the technology landscape.

Key Responsibilities:

  • Systems Improvement: Shape and deliver improvement projects for our Sales, CRM, and Policy Administration systems.
  • Production Support: Manage system support, working closely with business operations to minimize post go-live manual support.
  • Team Leadership: Lead and coach a team of 5+ business analysts, overseeing their project assignments and performance.
  • Process Improvement: Enhance methods for requirements gathering, process design, and user acceptance testing.

Qualifications:

  • 5+ years in Project Management or Senior Business Analyst roles, with experience in CRM and Policy Admin systems.
  • Proven track record in requirements gathering, process design, and user acceptance testing.
  • Experience managing on-shore and off-shore development teams using agile methodologies.
  • Strong project management skills with a structured approach (e.g., Prince 2).
  • Excellent relationship-building abilities with both internal teams and external suppliers.
  • Proficient in Microsoft Excel for data analysis and manipulation.

Benefits:

  • Opportunity to make a significant impact within a fast-paced, private equity-backed business.
  • Work in a collaborative environment with senior business leads and end-users.
  • Flexibility in work location with a blend of office and remote working.
  • Unfortunately the cannot offer sponsorship