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Onsite Engineer

2 months ago

Dorset, United Kingdom Shaw Daniels Solutions Full time

Onsite Engineer

Location: Dorset



Salary: £28,000



About the Role

The role of Onsite Engineer within the Field Service Engineering is to provide onsite services for BAU and various ad-hoc engagements. Deliver onsite services to a specific customer on one or multiple sites within the contract. The Onsite Engineer will Provision on-site basic hardware support, PC and Laptop imaging, Helpdesk, Desktop support, VC Support, Printer support, Installations, move and changes, and 1st / 2nd line support. Be eligible for Security Clearance and adhere to their policies. Flexibility - Travel required


Responsibilities

  • Deliver On-Site services for a client; Providing technical support for the End User Technology environment involving desktop computing and corporate IT services.
  • Capable of working independently and remotely on a wide range of products; Required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
  • Ability to follow documented procedures provided by either them or Customer; Ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.
  • Committed to own personal development; Actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organizational need.


Qualifications

Demonstrable skills and knowledge in relevant technology area



College, University, or Professional certifications



Likely already holds one or more of: CompTIA A+/N+



May have, or be studying towards, one or more of: MCDST, ITIL Foundation v4


Required Skills

  • Positive attitude and influence to others, a real ‘Team Player’
  • Methodical and quality-minded with a right-first time approach to all work.
  • Passionate, professional, with a ‘can-do’ attitude at all times
  • Communicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure.
  • Ability to recognize when to request support
  • Works on own initiative, or as a team, towards agreed common goals.
  • Open, honest, and approachable at all times.
  • Flexible about working hours and work locations; prepared to travel.
  • Punctual, reliable, and well presented


Pay range and compensation package

Life Assurance



Competitive Contributory Pension



Private Medical Insurance



Enhanced Maternity Pay



25 days holiday + bank holidays



Option to buy additional holiday



Dental Insurance



Season Ticket Loan + additional perks