Partner Success Lead

As the Partner Success Lead you will be responsible for overseeing and optimizing the overall partner experience on a global scale. You will lead a team of Partner Success Managers collaborating with cross-functional teams and Regional Success Delivery Directors to ensure that our partners are successful engaged and aligned with the companys strategic goals. The role requires a visionary leader capable of building and nurturing long-term partner relationships driving partner performance and ensuring that our partnerships create measurable value for both parties.Key Responsibilities:Strategic Leadership:Own the global partner success strategy ensuring alignment with company objectives and partner needs.Develop and drive initiatives that optimize partner onboarding adoption retention and overall engagement.Partner with senior leadership to define key success metrics for global partners.Team Leadership & Development:Lead mentor and scale a global team of Partner Success Managers (PSMs) to drive partner growth and satisfaction.Foster a culture of excellence collaboration and continuous learning within the team.Provide training guidance and career development opportunities for team members.Partner Engagement & Relationship Management:Build and maintain strong long-lasting relationships with key partners ensuring satisfaction and successful outcomes.Understand partner business goals and objectives and drive alignment with the companys offerings.Act as one from the IFS Leadership point-of-contact for strategic and high-value partners.Cross-functional Collaboration:Work closely with Sales Marketing Product Portfolio and Support teams to ensure partners have the resources and tools they need to succeed.Advocate for partners internally providing feedback to the Product Engineering and Portfolio teams to enhance the partner experience.Ensure seamless communication between internal teams and external partners.Performance Optimization & Analytics:Manage key performance indicators (KPIs) to track the health and success of partnerships.Analyze partner performance data to identify opportunities for improvement and growth.Drive initiatives to improve partner adoption and use of the companys solutions.Expansion & Growth:Assist in contract renewals negotiations and identifying upsell/cross-sell opportunities.Develop and execute partner expansion plans to drive additional revenue streams.Customer Advocacy & Satisfaction:Ensure that partners deliver on Partner Success outcomes and ensure high levels of satisfaction.Act as an advocate for partners in resolving escalated issues or concerns in a timely manner.Collect and communicate feedback from partners to continuously improve the Partner Success program and experience.Qualifications : Qualifications:Experience:10 years of experience in partner management customer success or a related field with at least 5 years in leadership roles.Proven track record of building and leading high-performing global teams.Experience in managing strategic high-value partner relationships ideally within a SaaS Tech or IT ecosystem.Extensive experience in working with cross-functional teams including sales product and support teams.Skills & Competencies:Strong leadership coaching and team management abilities.Deep understanding of partner ecosystems and the challenges faced by partners in todays competitive environment.Excellent communication and interpersonal skills with a knack for building strong trust-based relationships.Analytical mindset with the ability to use data to drive decisions and measure success.Strategic thinker with the ability to align partner success initiatives with company growth goals.High level of emotional intelligence and conflict resolution skills.Education:Bachelors degree in Business Administration Marketing or related field (MBA preferred).Additional Information : We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.Remote Work : YesEmployment Type : Full-time Key Skills Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics Experience: years Vacancy: 1