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Service Desk Analyst

2 months ago


Cheltenham, United Kingdom Randstad Technologies Full time

Job Title: Service Desk Analyst (Perm position)

Location: Bishops Cleeve

Salary: £32,500 plus car allowance and benefits

In a Nutshell…

My Client has a fantastic opportunity at their Cheltenham office. As a Service Desk Analyst, you will provide outstanding customer service by resolving incidents on the first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the appropriate support team within the department to resolve.

Let's cut to the chase, what's in it for you…

  • £32,500 plus car allowance and benefits
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity and adoption leave
  • Competitive contributory pension scheme
  • Life assurance - 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits…

In return, what we would like from you…

  • Behave in line with our company values - Integrity, Caring and Quality
  • Previous experience in customer service role within the IT sector
  • Experience on a Service Desk
  • Excellent written & oral communication skills, ability to influence others at all levels A background knowledge of ITSM tool