2nd Line Support Engineer

2 weeks ago


Surrey, United Kingdom Xact Placements Limited Full time

2nd Line IT Engineer – Remote (MSP Environment, Occasional Travel)Location: Fully Remote (occasional travel to client sites across London, Surrey & Hampshire)Type: Full-time, PermanentSalary: Competitive + Benefits The OpportunityJoin a long-established Managed Service Provider with over two decades of experience delivering top-tier IT support, cloud solutions, and infrastructure services across the UK. We’re looking for a 2nd Line IT Engineer who thrives on technical challenges, enjoys solving problems, and takes pride in providing exceptional customer service.You’ll act as an escalation point for 1st and 2nd line issues, tackle a variety of on-prem and cloud-based environments, and contribute to exciting infrastructure projects and rollouts.If you’re looking for variety, autonomy, and the chance to work with cutting-edge tech while being part of a close-knit remote team — this is the role for you. What You’ll Be DoingProviding advanced remote and occasional on-site support to SME clients.Acting as an escalation point for complex technical issues from other support tiers.Supporting, configuring, and maintaining Windows Server & Desktop environments.Managing Active Directory, Group Policy



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