2nd Line Support

2 days ago

Reigate Surrey, United Kingdom Opus Technology Full time

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Technical Services team


The 2nd Line IT Support Engineer role will be supporting our Managed Service customers and helping with internal support of the group. IT managed services is the fastest growing area of our business so the ability to contribute to documentation and process improvement is also importan

Providing effective 2nd line support to Opus customers, working alongside Opus engin
eersAssisting with new customer IT deployments and onboar
iersMaintaining an up-to-date knowledge of the IT industry and providing new ideas to help expand the technical services portf
Hybrid - Primarily home-based with occasional visits to the Reigate office and London client site as req
Other organisations may call this role Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Technical Engineer, IT Support Engineer or Helpdesk En

The talents we are excited
Minimum of 5 years’ experience working in a 2nd line technical IT support role or eq
~ uivalentCompetent with mainstream Microsoft infrastructure software and applicatio
~ sential)Familiarisation working according to industry best practice, such as ITIL service
~ benefitsA comprehensive Private Healthcare and
ball drawPersonalised training and development
ring daysA rewarding Refer a friend scheme
(£1,000)The flexibility to adjust your holiday allowance (25
he office
Meet OpusEstablished in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with o
We're on track to meet this target, and we're seeking top talent like you to join us on this exciti
By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to he

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