Customer Service Administrator

2 weeks ago

Lancashire, United Kingdom Randstad Delivery (GBS) Full time

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?

We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.

Role: Customer Service Administrator

Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)

Rate: £16.21ph

Contract length: 3-6 months

Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch

Start: ASAP

Responsibilities:

  • Processing customer orders within agreed time-frames
  • Coordinating artwork preparation with external suppliers
  • Gaining prompt approval to meet production time lines
  • Recovering origination spend through proactive customer invoicing
  • Analysing customer forecasts and forward planning stock replenishment orders
  • Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
  • Placing purchase orders for non-manufactured products within the DS Smith network
  • Acknowledging customer complaints and reporting dissatisfaction/failures
  • Discussing solutions with customers and following through those actions
  • Building strong relations with the Territory Manager by sharing internal and external information
  • Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
  • Working with the team and other internal colleagues to improve team and cross-departmental relations

Essential requirements:

  • Strong verbal and written communication skills
  • Good IT Literacy skills especially with MS Office
  • Previous experience using an in house system
  • Previous experience within a customer facing administrative environment (2+ years)
  • Ability to work on own initiative and multitask in order to meet demands

Benefits:

  • Advice and editing on your current CV
  • Exclusive online services including restaurant and retail discounts
  • Chance to receive £300* for referring a friend
  • Opportunity for progression into permanent roles
  • 25 days holiday per year, plus bank holidays
  • Employee assistance program

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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