Marketing and Events Assistant

3 months ago

Birmingham, United Kingdom iGlobal Forum Full time

The Marketing and Events Assistant plays a crucial role in ensuring the smooth execution of events initiatives while providing essential support to marketing, operations and customer service teams. This position requires a proactive and organized individual who can balance creative marketing tasks with operational and customer-focused responsibilities. The ideal candidate will be detail-oriented, possess strong communication skills, and have a passion for both marketing and customer service. This is a permanent full-time remote position with frequent travel to events in New York, Miami, Los Angeles and Chicago.  


The ideal candidate is a highly organized self-starter who is capable of working cross-functionally on the planning and the implementation of events projects. You will need to display versatility in order to handle ad-hoc projects as assigned.


**Key Responsibilities:**


1.      Marketing Support:

Social media management:

·      Develop, create, and manage content for all iGlobal Forum social media channels to increase engagement, reach and brand awareness.

·      Engage with our online community, respond to comments, and foster meaningful conversations.

·      Track and analyze social media performance, providing regular reports on growth, engagement, and content effectiveness.

Affiliate marketing:

·      Grow and manage our media partnerships to extend marketing reach into key target markets, from ideation and planning to identification and negotiating partnerships.

·      Partnership fulfillment, ensuring all deliverables are executed on both sides.

·      Monitor, track and report on all partnerships.

Marketing administrative support:

·      Perform administrative tasks as needed to support the marketing team.

·      Monitor and respond to customer emails.

·      Build accurate customer lists and segments in HubSpot CRM platform.


2. Operations Support:

·      Assist in day-to-day operational tasks, ensuring that processes run smoothly and efficiently.

·      Collaborate with the operations team to streamline workflows and improve overall efficiency.

·      Maintain and update internal databases, tracking systems, and documentation related to operations.

·      Support the coordination of logistics for events, meetings, and other company activities.


3.Customer Service:

·      Act as a point of contact for customer inquiries, providing timely and accurate information.

·      Resolve customer issues or escalate them to the appropriate department as needed.

·      Gather customer feedback to help improve products, services, and overall customer satisfaction.

·      Support the development of customer service protocols and best practices.


**Qualifications:**

-         Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.

-         1-3 years of experience in marketing, customer service, or operations support roles.

-         Strong understanding of marketing principles and digital marketing tools.

-         Excellent organizational and multitasking abilities.

-         Proficiency in Microsoft Office Suite, with experience in CRM and marketing automation tools being a plus.

-         Exceptional communication skills, both written and verbal.

-         Ability to work independently and as part of a team in a fast-paced environment.

-         Problem-solving skills with a customer-focused mindset.

-         Willingness to adapt and work U.S. business hours occasionally around events


**Preferred Skills:**

-         Experience with social media management, content creation, and graphic design tools (e.g., Canva, Adobe Creative Suite).

-         Familiarity with project management tools (e.g., Asana, Trello) and data analysis software (e.g., Google Analytics).


**Why Join Us:**

-         Opportunity to work in a dynamic and growing company.

-         Collaborative and supportive work environment.

-         Professional growth and development opportunities.

-         Competitive salary and benefits package.


About iGlobal Forum:

iGlobal Forum specializes in exclusive senior-level forums focused on today’s most significant business issues. We offer a platform for business connections, education, and advisory services for leading Fortune 1000 companies and industry practitioners. Our events are attended by selected corporate CEOs, senior management, business entrepreneurs, as well as representatives from non-profit and government organizations. We enjoy the participation of large institutional investors, asset managers, hedge funds, private equity, venture capital, investment banks, consultants, and law firms. Please visit www.iglobalforum.com for more information about our company.

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