Technical Field Engineer
2 weeks ago
Activities
- Ensure high quality technical support through liaison with customer, sales teams and other relevant departments.
- Responsible in recommending Total products and supporting technical advice for applications in all the channels across the lubricants business as required.
- Support and coach the sales teams to ensure a good basic level of understanding on technical issues.
- Recommend products, identify equivalents to competitor grades, rationalise grades to meet and optimise customer requirements and be accountable and liable for all recommendations.
- Prepare technical aspects of tenders, equivalent lists, lubrication surveys and represent the technical department in events such as training, presentations and exhibitions.
- Conduct technical lubricants surveys on site to identify applications and suitable lubricant products.
- Attend regular meetings with large accounts to technically assist, update, rationalise and introduce new technologies where necessary. With the objective of fully supporting sales teams in maintaining/gaining business and assist in strengthening customer relations.
- Make customer and prospect visits to support sales teams to manage existing and develop new business.
- Ensure review meetings with the Technical Support Manager are conducted at least monthly in order to maintain a live activity plan.
- Liaise with the marketing department, laboratory, sales managers, corporate head office and other stake holders to optimise and harmonise product ranges, tender queries, and business flows.
- Have a working knowledge of the various TotalEnergies sales support suites, particularly TIG, Signalman and ANAC, able to present and outline the various benefits, supporting the process of gaining new accounts, extract customer data and support Paris, head office, teams in the installation. To facilitate this training will be provided through joint visits etc.
- Look for opportunities to build & maintain technical strategic relationships within key accounts or prospects, identified in tandem with the sales teams, develop and assist sales in negotiations to grow UK business or gain new potential business and build brand awareness and technical expertise in line with the company strategy.
- Plan working time split between field visits and working from home efficiently (generally this is anticipated as two days WFH and three in the field, but this will vary).
- To assist in identifying areas of opportunity where Total products can be marketed at premium prices to improve Total Cost of Ownership.
- Ensure the company’s HSEQ policies along with other procedures and standards, are in place.
- Undertake ad-hoc projects to develop products, business and processes and other requirements as required.
Qualifications/Experience required
- Graduate degree in either Chemistry or Chemical/Mechanical Engineering
- 5 year experience in oil or associate OEM industry
- Experienced in the use and application of oils and greases
- Familiar with all current legislation on lubricants
- Project management experience
- Customer orientated with excellent communication skil
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